- Pengalaman
- 8+ tahun
- Gaji
- —
- Lowongan
- 1
- Diposting
- 11 jam yang lalu
- Mode kerja
- Di kantor
- Kelayakan
- Bilingual professionals who can work in Singapore and meet the stated Voice AI, enterprise sales support, and senior technical pre-sales requirements.
- Melanjutkan
- Wajib mendaftar
Tempat Anda akan bekerja
Deskripsi pekerjaan
Role Overview
This permanent Associate Director position is based in Singapore and sits within the Customer Interaction Suite team. The role involves frequent travel, roughly 50% to 70%, for customer meetings, workshops, industry events, and executive presentations.
What You Will Do
The position focuses on supporting enterprise opportunities across the APAC region, with responsibility for guiding prospects from early technical discovery through to a technical win. Success in the role is tied to revenue-impact metrics such as bookings influence, win rate, pipeline conversion, and quota retirement.
Required Background
The employer is specifically looking for a bilingual professional fluent in Mandarin and English with more than 8 years of experience in solution engineering, sales engineering, solutions consulting, or technical pre-sales. In addition, at least 4 years of that experience must be in Voice AI, conversational voice, speech AI, AI voice agents, or the Voice AI component of a CCaaS platform.
Experience must come from a Voice AI company or from the Voice AI unit of a CCaaS business. The role also demands strong hands-on ability in prompts, conversation design, orchestration logic, API/tool calling, testing, and iterative improvement. Candidates should be able to independently create or adapt prototypes, demos, and proof-of-value setups.
Technical and Business Expectations
A strong understanding of enterprise architecture is essential, including APIs, webhooks, telephony/SIP, CRM integrations, CCaaS, CPaaS, authentication, data movement, and compliance limitations. The ideal candidate should be confident presenting to both technical and business audiences at senior levels and should be comfortable competing in deal cycles by clearly explaining why a specific architecture or vendor strategy is stronger than alternatives.
Additional Information
This is a permanent, full-time onsite role in Singapore. The role is centered on customer interaction solutions and is intended for someone who can combine technical depth, commercial influence, and executive-level communication.