Assistant Manager - Sales (Celebrations)

About the Company

Fairmont Hotels & Resorts represents a distinguished collection of over 90 exceptional hotels globally, renowned for creating memorable experiences where intimate moments and grand celebrations unite. Since 1907, Fairmont has connected deeply with the culture and community of various locations, featuring iconic hotels such as The Plaza in New York, The Savoy in London, and Fairmont Banff Springs in Canada. The brand emphasizes extraordinary service, striking interiors, locally inspired cuisine, and pioneering hospitality practices, including leadership in sustainability and responsible tourism. As part of Accor, a leading group with more than 5,400 properties worldwide, Fairmont participates in the ALL - Accor Live Limitless loyalty program, offering diverse rewards and experiences.

Role Overview

The Assistant Manager – Sales (Celebrations) will spearhead revenue growth through luxury weddings, social gatherings, milestone celebrations, and unique personalized experiences at Fairmont Mumbai and Roswyn, A Morgans Originals Hotel. This role requires a proactive sales expert adept at crafting extraordinary celebrations, nurturing relationships, and delivering tailored services that uphold the luxury lifestyle image of both brands.

Primary Responsibilities

• Promote and secure bookings for weddings, engagements, anniversaries, birthdays, private parties, and various social celebrations.
• Discover and cultivate fresh business opportunities within the luxury and lifestyle event sectors.
• Engage clients through meetings, site tours, presentations, and network events to generate leads and close sales.
• Build a network with wedding planners, event agencies, luxury brands, corporate clients, influencers, and affluent individuals.
• Meet or exceed monthly and yearly revenue goals focused on celebrations and social events.
• Serve as the key liaison for clients throughout the event lifecycle, ensuring high satisfaction.
• Identify client preferences to design bespoke event solutions that comply with luxury hospitality standards.
• Draft proposals, manage contracts, prepare quotations, and follow up promptly to secure confirmations.
• Ensure superior service delivery to create unforgettable guest experiences that encourage returning clients.
• Collaborate with Banquets, Culinary, Rooms, Marketing, and Operations teams to guarantee flawless event execution.
• Organize comprehensive event briefings and internal meetings prior to events.
• Make sure all guest requests are fulfilled thoroughly and any event issues are resolved swiftly.
• Enhance revenue by promoting hotel accommodations, dining, spa offerings, décor upgrades, and other luxury services.
• Stay informed on market trends, competitor activities, and new concepts in luxury hospitality celebrations.
• Assist with sales forecasting, budgeting, and managing the sales pipeline.
• Keep meticulous records of leads, proposals, contracts, and sales in the CRM system.
• Produce regular sales performance reports, forecasts, and updates for management review.
• Adhere to all hotel policies, brand guidelines, and operational protocols.

Required Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related discipline.
• At least 3 to 5 years of professional experience in luxury hotel sales, weddings, social event sales, or banquet management.
• Solid knowledge of the luxury and lifestyle hospitality markets.
• Experience engaging with high-profile clients and managing premium events is preferred.