Assistant Manager (Duty Manager - Front Office)

About Mövenpick Hotel Auckland

Situated at the core of Auckland’s Central Business District, Mövenpick Hotel offers an outstanding location accompanied by vibrant Food & Beverage options, including BODA Restaurant, where local New Zealand ingredients meet dynamic Korean cuisine for a unique culinary experience. The hotel features 207 elegantly designed rooms combining modern comfort with Swiss hospitality traditions.

Role Overview

We are seeking a dedicated and enthusiastic Assistant Manager (Duty Manager) to advance their career within a luxury hotel setting. The role involves caring for guests and collaborating with a passionate and skilled team focused on delivering memorable hospitality experiences.

Key Responsibilities

• Serve as the primary point of contact during your shift, ensuring seamless hotel operations.
• Lead the Front Office team to uphold Mövenpick’s service excellence standards at all times.
• Promote upselling initiatives to support the hotel’s revenue management strategies.
• Maintain and execute AccorHotel’s guest loyalty and recognition programs to the highest standards.
• Inspire and empower team members to solve problems proactively and surprise guests with innovative service.

Candidate Requirements

• Proven supervisory experience in Front Office operations.
• Possession of a current General Manager (GM) Certificate, mandatory for this position.
• A valid full New Zealand driver’s license.
• Exceptional personal grooming and strong written and verbal communication skills.
• Demonstrated leadership abilities.
• Willingness to work a rotating schedule covering seven days a week, including weekends, public holidays, and varying shifts (morning and night).

Additional Information

Why Join Mövenpick Hotel with Accor?

Accor offers not only career growth opportunities but also aims to enrich your work experience with various benefits and programs, including:

• Access to Accor Academy and Typsy learning platforms – learn while you earn.
• Exclusive Accor Heartist perks such as discounts on Food & Beverage and accommodation worldwide.
• A diverse and inclusive workplace culture.
• Parental Leave Scheme provided by Accor.
• Complimentary meals during work shifts, anniversary stay rewards, annual wage reviews, weekly payroll, and uniforms supplied.
• Availability of Employee Assistance Programs.

Inclusion Commitment

Our organization values inclusivity by welcoming and promoting diversity among our talent. We provide reasonable adjustments during recruitment – candidates are encouraged to inform us if support is needed.

Embrace your passion, contribute to the community, and challenge norms with us! #BELIMITLESS