Account Manager

Role overview

Snappt is looking for a motivated Account Manager to join its Customer Success team. This position is suited to someone based in the Northeast or Southeast region of the United States. The core focus of the role is to guide new customers through onboarding, encourage strong product usage, and keep clients satisfied so they stay with the company and grow over time.

About the company

Snappt is a well-funded Series A technology startup with about 100 people on the team. In a little over four years, the company has built significant traction and now holds close to 10% market share. Its fraud detection technology helps customers save substantial amounts of money, and the business is centered on entrepreneurial thinking, strong values, and customer obsession.

What Snappt does

Snappt works to restore confidence in renting through its Applicant Trust Platform™, which combines AI with human review to help multifamily operators detect fraud early and make safer leasing decisions. The company supports leading names in multifamily and aims to make leasing more transparent, fair, and secure.

Culture and values

The team operates around four core values: be kind, live curiously, embrace play, and give a sh!t. These principles shape collaboration, innovation, and the company’s commitment to high standards and meaningful results.

Responsibilities

• Manage the transition of customers from Sales into Customer Success during onboarding so the experience is smooth and well coordinated.
• Work with Sales to build account-specific impact plans that increase adoption, surface expansion potential, and strengthen retention.
• Support customers through a mix of direct, high-touch engagement and automated outreach.
• Develop practical knowledge of the multifamily sector and use that understanding to offer strategic guidance and thought leadership.
• Track account health across your portfolio and take action based on data insights.
• Build strong relationships with several stakeholders inside property management organizations.
• Prepare and deliver recurring executive business reviews.
• Gather customer input, challenges, and suggestions to help shape product, marketing, and broader business decisions.
• Collaborate with Sales, Marketing, Product, and Operations to keep Customer Success efforts aligned with company goals.
• Review existing workflows regularly and look for ways to simplify and improve operations.
• Take part in customer training and enablement so users can reach their goals and get maximum value from the platform.

Requirements

• 1 to 2 years of experience in account management or a similar role, with proven ability to maintain client relationships.
• Strong written and verbal communication skills, including the ability to explain technical ideas to non-technical audiences.
• A hands-on, adaptable approach and the willingness to try new methods and adjust when needed.
• Solid analytical ability to interpret customer data and use it to guide decisions.
• Empathy and a customer-first mindset, along with the ability to handle complex client problems creatively.
• Comfort working across teams and acting as the customer’s voice when sharing feedback internally.
• Willingness to travel 25% to 35% of the time.
• Experience in multifamily housing or property technology is considered an advantage.

Work location

This is a remote-first role, and the company does not maintain a physical office. Team members are expected to work from wherever they are most effective, and may meet in person at company-supported retreats and events during the year.

Equal opportunity statement

Snappt is an equal opportunity employer and does not tolerate discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected status under applicable law. Hiring and employment decisions are made based on qualifications, merit, and business needs.