Warehouse Operations Manager

Role Overview

We are looking for a dependable and meticulous Warehouse Operations Executive to oversee daily activities at a licensed parcel warehouse situated at Vadodara Railway Station. The position includes managing parcel stacking, maintaining detailed records, liaising with customers, and ensuring strict adherence to Indian Railways regulations and contractual requirements.

Key Responsibilities

• Supervise and organize the systematic stacking of incoming and outgoing parcel consignments within the warehouse space.
• Confirm that parcels comply with Railway regulations, prohibiting any banned, hazardous, or explosive materials.
• Control access by authorizing entry of vehicles and packages while preventing unauthorized entries.
• Maintain precise daily logs—either physical or electronic—detailing dates of receipt and dispatch, product specifics, weight, consignor and consignee data (including Aadhaar number and contact details), along with fees collected.
• Issue computerized receipts for all stacking fees and keep digital payment records involving methods such as UPI and QR codes.
• Prepare documentation for inspection by Railway authorities promptly when requested.
• Keep a visible register for complaints and suggestions available to customers.
• Manage and monitor CCTV systems with a minimum 90-day video retention, ensuring operational functionality.
• Provide appropriate fire safety equipment within the warehouse premises.
• Ensure all employees have valid identification badges and are trained appropriately for their roles.
• Engage professionally with parcel leaseholders, rail passengers, and walk-in clientele.
• Understand warehouse customer needs and execute related sales functions effectively.

Required Skills & Qualifications

• Minimum education level of 10+2 (HSC); graduation preferred.
• Proficient with MS Excel for record-keeping and reporting, and working knowledge of MS Word, email, and basic data entry systems.
• Familiar with digital payment platforms such as UPI and QR code systems.
• Skilled in maintaining organized physical and digital registers meeting Railway standards.
• Effective verbal communication skills in Hindi and Gujarati, with basic reading and writing ability in English.
• High integrity and reliability; comfortable undergoing periodic inspections by Railway officials.

Preferred Experience

• Between one and three years’ experience in warehouse or logistics operations, particularly related to parcel management.
• Experience in Railway, courier, or freight sectors is advantageous.
• Knowledge of GST invoicing and compliance is desirable.

Key Attributes

• Responsible, punctual, and capable of working independently with minimal supervision.
• Detail-oriented approach to documentation and regulatory compliance.
• Ability to lead a small team and coordinate effectively with Railway authorities.
• Comfortable operating in a dynamic, hands-on environment.