Virtual Support Agent

About Our Client

The company is a prominent provider in the full-color printing industry, offering a diverse range of printing products and tailored solutions to businesses across the United States. Utilizing state-of-the-art equipment and a comprehensive nationwide network, they supply over 3,000 business clients with high-quality customized print materials. Their strong digital presence on major platforms enables extensive service reach and scalability.

About the Opportunity

The Virtual Support Agent acts as the main liaison for customers, ensuring a seamless and positive experience from order placement to delivery. This role involves managing client communications, promptly addressing issues, and collaborating closely with internal teams to fulfill customer specifications. It plays a key role in maintaining excellent customer satisfaction and supporting the organization’s commitment to outstanding quality and service.

Responsibilities

• Serve as the primary contact for customer inquiries through email, chat, and other online channels.
• Provide comprehensive information on products and services including custom printing, event planning, and exhibition arrangements.
• Guide clients from their initial inquiries to final product delivery, ensuring all requirements are met accurately.
• Promptly and professionally resolve customer complaints and issues.
• Coordinate with design and production departments to manage client projects effectively.
• Keep detailed records of customer interactions using the CRM system.
• Gather customer feedback to help improve services and products.

Requirements

• Prior experience in customer service or client support, preferably in a remote work environment.
• Excellent written and verbal communication abilities with keen attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Good organizational and time management skills, with the capability to work independently.
• Proficiency with office applications and familiarity with CRM platforms.
• Interest or experience in printing, graphic design, or event management is advantageous.
• Knowledge of e-commerce platforms such as Amazon and Etsy is an additional plus.

Compensation

This position offers an hourly wage ranging from $26 to $29.

Equal Opportunity Statement

The employer is committed to diversity and inclusion, providing equal employment opportunities without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

The recruiting organization is not the employer of record. They act as a facilitator to connect qualified candidates with top employers and assist applicants in completing their applications directly via the hiring company’s systems.