Transformation Change Lead (Delivery and Performance Specialist)

About the Role

Join Air New Zealand on its fast-paced transformation journey to redefine the flying experience for millions. As a Transformation Change Lead specializing in delivery and performance, you'll help steer one of the country's most iconic airlines through major enterprise-wide changes by integrating strategy, delivery, and adoption efforts. This role involves collaborating with senior leaders, operational teams, and implementation partners to ensure new ways of working are practically adopted and sustained long term.

Key Responsibilities

• Lead change initiatives at an enterprise scale to embed new ways of working across large, complex projects from initial planning to realizing business benefits.
• Develop and implement comprehensive change strategies that prepare the organisation for future operating models.
• Partner with product teams and business leaders to enhance delivery throughput, readiness, and tangible business results.
• Establish trust with senior stakeholders and provide coaching to leaders on managing change effectively within their teams.
• Design and deploy compelling communications and learning programs that drive sustainable behavioural shifts and improve adoption metrics.
• Leverage delivery and performance data, including AI-driven insights, to forecast challenges, mitigate risks, and fuel continuous improvement.
• Facilitate cross-team workshops to align diverse stakeholders, simplify complexities, and foster collective ownership of change initiatives.

Required Skills and Experience

• Demonstrated success managing large-scale business and technology transformations in complex organisational settings.
• Proven ability to blend delivery leadership with change management to achieve measurable outcomes.
• Strong skills in programme governance, risk and dependency management across multiple stakeholders.
• Expertise in crafting change strategies, readiness plans, and adoption roadmaps supporting enterprise transformation.
• Exceptional stakeholder engagement, executive influence, and facilitation capabilities with coaching experience.
• Comfort and skill in working through ambiguity using systems thinking and sound judgement.
• Effective communicator able to simplify complex ideas and build alignment among varied audiences.
• Experience operating within agile and iterative delivery frameworks focused on incremental value delivery.

Additional Information

Air New Zealand strongly values diversity, equity, and inclusion and is dedicated to fostering an environment where everyone can thrive authentically. The airline encourages applicants from all backgrounds, including individuals with disabilities, mental health conditions, or neurodiversity. Candidates facing accessibility challenges during the recruitment process are urged to contact the recruitment team for reasonable accommodations.

Applications for this role close on 23 August 2026.

About Air New Zealand

As one of New Zealand's premier airlines, Air New Zealand is committed to innovation and delivering world-class travel experiences. This pivotal role offers the chance to influence one of the largest business and technology transformations in the company's history, working alongside senior leadership and expert delivery teams to shape operations for the future.