Telecaller

Job Overview

We are seeking a diligent Telecaller to engage with customers primarily via phone calls to remind them about overdue payments and manage outstanding account collections.

Key Responsibilities

• Initiate calls to customers to notify them of unpaid dues and overdue payments.
• Conduct follow-ups on pending receivables and negotiate repayment options.
• Maintain a courteous and professional demeanor throughout all customer communications.
• Provide explanations regarding payment methods, settlement opportunities, and due dates.
• Keep customer records and collection activity notes accurately updated in the CRM system.
• Address and resolve any customer queries related to outstanding payments.
• Escalate cases involving disputes or high-risk accounts to higher management promptly.
• Achieve specified daily, weekly, and monthly collection targets as set by the company.
• Adhere strictly to RBI guidelines, organizational policies, and applicable legal requirements during the collection process.
• Collaborate with internal teams to update payment information and statuses.
• Compile and submit daily reports detailing collection activities and follow-up progress.