Technical Support Analyst

About the Role

The Technical Support Analyst position provides essential technology and support services aimed at enhancing business outcomes through the effective utilization of systems across the designated offices. This role is based at 2 Harbourfront Place #06-08, Singapore and operates on a full-time schedule, onsite.

Candidate Profile

Applicants should possess a minimum of a two-year degree from an accredited college or technical institution, or equivalent qualifications relevant to their country. Prior experience in Information Technology is required; hospitality industry experience is considered an advantage.

Essential Skills and Competencies

• Analytical thinking and problem-solving capabilities
• Strong computer proficiency
• Willingness and ability to learn continuously
• Effective interpersonal and communication skills, including electronic communication, listening, and applied reading
• Personal qualities such as integrity, reliability, a positive attitude, safety awareness, and organizational aptitude
• Ability to multitask and manage time efficiently
• Technical expertise in help desk support, hardware, network administration and security, system and server management, client/server applications, as well as LAN and WAN support

Key Responsibilities

• Monitor and maintain computer and network operations including onsite and offsite backup and disaster recovery processes
• Ensure compliance with company system standards
• Perform preventative and corrective maintenance on IT infrastructure—covering email, desktops, laptops, servers, LAN infrastructure, and operating systems as Tier 1 support
• Create disk images and perform maintenance activities to mitigate security risks, manage local area network access, and support the distribution of duties
• Effectively manage and resolve problems by tracking issues and communicating status updates to business clients in a timely fashion
• Prepare documentation, organize external vendor training sessions, and produce written communications for associates
• Maintain and complete all required checklists and ensure adherence to company policies and IT standard operating procedures

Stakeholders

• All associates at company-owned offices
• Area Office IT Manager
• Regional Senior Director of IT
• IT peers from continental and regional IT teams

Equal Opportunity Commitment

Marriott International promotes an inclusive workplace that values diverse backgrounds and experiences. The company pledges to provide equal employment opportunities free from discrimination based on protected characteristics including disability and veteran status.

About Marriott International

As the world’s largest hotel company with an extensive portfolio of brands, Marriott offers ample opportunities for career growth and personal development. Join a global team where you can excel, find purpose, and belong.