System Administrator

About SmartStream Technologies

SmartStream Technologies delivers enterprise-wide, real-time Transaction Lifecycle Management solutions to over 1,000 clients worldwide, including more than 75 of the top 100 banks globally. The company excels in enhancing Straight Through Processing (STP) by providing efficient, customer-centric, compliant, and cost-effective operational platforms. Their offerings span Cash Management, Compliance, Corporate Actions, Exception Management, Reconciliations, Trade Finance, Trade Process Management, Treasury Confirmations, and OTC Derivatives Processing. SmartStream operates from its UK headquarters with offices across major global financial hubs including Mumbai.

Key Responsibilities

• Oversee comprehensive user lifecycle management such as onboarding, offboarding, access provisioning, and account updates within Active Directory, Office 365, and related systems.
• Deliver Level 2 technical support to users across APAC offices, managing escalations from Level 1 teams and ensuring timely resolution as per SLAs.
• Continuously monitor server and storage systems, immediately responding to alerts, planning capacity, and proactively resolving performance or availability concerns.
• Administer, patch, and troubleshoot Windows Server 2025 environments, including hardware fault management, firmware updates, and managing warranties with OEM vendors.
• Maintain an up-to-date IT asset inventory covering hardware, software licenses, and peripherals; conduct regular audits and track lifecycle.
• Manage and troubleshoot office network infrastructure including LAN, Wi-Fi, switches, routers, firewalls, and VPNs to ensure optimal uptime and secure connections.
• Coordinate with vendors and OEMs for warranty renewals, hardware replacements, and Return Merchandise Authorization processes.
• Utilize AI-driven tools and automation to identify recurring problems, produce fixes, and enhance support efficiency.
• Document procedures, known issues, and standard operating protocols for broader IT team use.

Required Skills and Experience

• Extensive hands-on Windows 11 desktop management and problem resolution expertise.
• Proficient in Windows Server 2025 installation, configuration, Active Directory, Group Policy, DNS, DHCP, and file service administration.
• Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and security measures.
• Experience leveraging AI-based diagnostic tools like Copilot or ChatGPT for troubleshooting and issue resolution.
• Proven ability to manage escalations, prioritize support tickets, and communicate effectively across diverse geographical teams and users.
• Skilled in maintaining IT asset records and managing hardware warranties and vendor interactions.
• Competence in network troubleshooting with TCP/IP, VLANs, Wi-Fi, VPNs, and fundamental firewall management.

Desired Qualifications

• Working familiarity with Azure services including Entra ID, Azure AD Connect, Conditional Access, and Intune.
• Exposure to AWS cloud platforms.
• Experience with hybrid identity and Single Sign-On solutions such as Okta, Azure AD, or ADFS.
• Familiarity with virtualization technologies like Proxmox and Hyper-V.
• Knowledge of endpoint protection tools such as CrowdStrike and Netskope.
• Ability to configure multi-factor authentication and Conditional Access policies.
• Understanding of vulnerability management and patch compliance tools.
• Awareness of compliance frameworks including ISO 27001, SOC 2, GDPR, and DPDP regulations.
• Basic grasp of Zero Trust security principles.