Student Success Program Manager

About Stepful

Stepful transforms allied healthcare education by providing affordable, online, instructor-led programs enhanced with AI support, enabling learners from diverse backgrounds to pursue essential healthcare careers. The company collaborates with top healthcare institutions to combat the nationwide shortage of healthcare professionals. Graduates from Stepful’s programs—including Medical Assistants, Pharmacy Technicians, and Nurses—are part of talent pipelines at major employers such as CVS, NY-Presbyterian, HCA, Providence, and Walgreens.

Supported by prestigious investors like Y Combinator, Reach Capital, AlleyCorp, and Oak HC/FT (recent $55M Series C), Stepful was recognized by TIME magazine as the top EdTech company in the U.S. for 2025. The mission focuses on expanding equitable access to healthcare careers and quality care everywhere.

Core Values

• Care first: Relentlessly supporting student success.
• Learn quickly: Embracing data-driven testing, learning, and iteration.
• Build together: Collaborating as a unified team to win.
• Own it: Demonstrating initiative, pride, and accountability.

Role Overview

The Student Success Program Manager will initially cover instructor-facing logistics for certificate programs involving 90+ instructors, ensuring smooth operations during a team member’s planned leave. Following this, the role will transition to managing a coaching program that guides students post-certification toward career success through a network of 1099 coaches.

This full-time, fully remote position reports to the Manager of Instructional Quality & Operations and requires navigating complex operations with agility and empathy toward student outcomes.

Primary Responsibilities

Phase 1: Cohort Logistics (First 6–8 weeks)

• Manage instructor schedules across 90+ educators and multiple certificate programs to guarantee appropriate coverage.
• Coordinate substitute instructors timely to maintain uninterrupted cohorts.
• Manage the end-to-end invoice process for instructors, ensuring accuracy and timeliness.
• Prepare and configure each cohort for seamless program launches.
• Act as the main operational contact for instructors, promptly resolving scheduling and logistical issues.

Phase 2: Student Coach Program Management

• Oversee and support a network of independent coaches providing frontline student assistance.
• Lead onboarding processes and continually enhance coaching practices to reflect Stepful’s supportive culture.
• Conduct weekly one-on-one meetings with coaches to review caseloads, feedback, and professional growth.
• Evaluate coaching performance and guide coaches toward maximizing student support.
• Monitor progress metrics including retention, graduation, certification, externship, and job placement rates at student and cohort levels.
• Facilitate regular task force meetings to review cohort progress and achieve success targets.
• Maintain updated data and reports to aid client success operations.
• Communicate student progress effectively with healthcare enterprise partners.

Qualifications

• A minimum of 3 years’ experience in operations, program management, or workforce coordination roles.
• Proven ability to manage scheduling for distributed teams such as instructors, contractors, or shift workers.
• Proficient in building tools using Google Sheets and Airtable; familiarity with Claude CoWork is highly desirable.
• Strong collaborative skills to work closely with supervisors during fast-paced coverage periods, including regular planning sessions.
• Effective asynchronous communication skills for cross-team coordination via Slack.
• Comfortable operating with established standard operating procedures (SOPs) and adapting quickly in a fast-start environment.
• Experience in healthcare or educational workforces is advantageous but not essential.
• Prior experience working in startup environments is a plus.
• Availability to work Monday to Friday on Eastern Standard Time schedules.

Interview Process

• Initial screening call with Talent Acquisition.
• Completion of a take-home assignment.
• Assignment discussion and interview with Hiring Manager.
• Virtual panel interview.

Compensation and Benefits

• Competitive base salary ranging between $63,000 and $74,000 annually.
• Equity ownership opportunities.
• Subsidized medical, dental, and vision insurance options.
• 401(k) retirement savings plan.
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and commuter benefits.
• Learning stipend to support continuous development.
• Generous vacation with open policy, including 15 recommended PTO days per year.
• Company closure during the last week of December.
• 15 designated work-from-anywhere days.
• Observation of 10 public holidays in 2026.

Equal Opportunity Statement

Stepful is committed to equal employment opportunities and does not discriminate based on legally protected characteristics including race, gender, disability, veteran status, or other protected statuses.