Student Counsellor

About the Role

KBD Tax Solutions Private Limited is seeking a dedicated and results-driven Student Counsellor to assist prospective students in choosing appropriate courses and career plans. The role involves guiding students and their parents through the admissions process, managing inquiries across various channels, and ensuring a smooth and positive experience from initial contact to enrollment.

Key Responsibilities

• Advise students and parents on course options, career prospects, and admission procedures.
• Professionally manage walk-in, telephone, email, and online inquiries.
• Assess students’ academic backgrounds to recommend suitable programs.
• Convert inquiries into confirmed admissions by providing precise information and persistent follow-ups.
• Communicate details regarding course syllabus, fee structures, scholarships, and payment plans.
• Maintain detailed records of leads, counselling sessions, and admissions using CRM tools.
• Collaborate with admissions, academic, and finance departments to facilitate seamless enrollment.
• Conduct consistent follow-ups with prospective students to improve admission rates.
• Participate in educational fairs, seminars, workshops, and promotional activities.
• Meet monthly targets for admissions and counselling while ensuring high satisfaction among students.

Required Qualifications and Experience

• Graduate degree in any discipline; a Master's degree is advantageous.
• 1 to 3 years experience in student or academic counselling, admissions, education sales, or customer relationship management.
• Fresh graduates with excellent communication and interpersonal skills are also eligible.

Skills and Attributes

• Exceptional verbal and written communication abilities.
• Strong counselling, presentation, and interpersonal skills.
• Effective negotiation and persuasion skills.
• Capacity to build trust and maintain positive relationships with students and parents.
• Familiarity with MS Office and CRM software.
• Good organizational and time management capabilities.
• Target-oriented mindset with the ability to work under deadlines.
• Student-focused, empathetic, with a positive attitude and excellent problem-solving skills.
• Professional demeanor, self-driven, confident, enthusiastic, and able to work independently as well as collaboratively.

Work Schedule and Compensation

• Full-time position requiring 9 to 10 hours per day.
• Workweek includes 6 days.
• Salary ranges from INR 20,000 to INR 35,000 per month based on company standards.
• Opportunity for attractive performance-based incentives.

Performance Indicators

• Quantity of counselling sessions conducted.
• Conversion rate of inquiries to admissions.
• Feedback and satisfaction levels from students.
• Achievement of monthly admissions targets.
• Consistency in timely follow-ups and accurate CRM updates.