Short-Term Disability (STD) Case Manager

About the Company

Aflac is a Fortune 500 leader in voluntary insurance products, known nationwide for paying cash benefits directly to policyholders. Recognized for workplace diversity and ethical standards, Aflac is committed to empowering employees, cultivating relationships, and supporting communities.

Position Overview

This role, designated as fully remote within the continental United States, involves managing short-term disability (STD) claims and administrative management (AM) claims. While primarily remote, occasional office presence may be required, with prior notice.

Key Responsibilities

• Deliver empathetic, trustworthy, and attentive customer service to claimants and employers to build strong confidence.
• Review and process new and ongoing STD and AM claims accurately and timely, considering all relevant clinical, vocational, financial, and employer information aligned with contract terms and applicable regulations.
• Maintain detailed and precise claim documentation and systematically utilize claims management plans to achieve optimal outcomes.
• Ensure full compliance with regulatory and operational standards, meeting or exceeding team metrics.
• Collaborate with internal teams to foster a positive, professional, and excellence-driven work environment.
• Perform additional related duties as necessary.

Required Qualifications and Skills

• High school diploma or equivalent education.
• Between zero to two years of relevant claims experience, or an equivalent combination of education and experience.
• Familiarity with disability claim management concepts.
• Strong commitment to providing empathetic customer service.
• Ability to work autonomously in a remote setting while staying connected with the team.
• Good understanding of medical terminology, anatomy, and pathology.
• Effective verbal and written communication skills, good decision-making abilities, and capability to manage confidential information.
• Moderate proficiency in Microsoft Office and other software applications.
• Ability to manage stress, multitask, prioritize, and work efficiently in a fast-paced environment.
• Attention to detail and accuracy in claims processing.
• Confidence in making claim decisions and results-oriented approach.
• Strong financial understanding related to claims.
• Commitment to following departmental and company procedures rigorously.

Preferred Qualifications

• Bachelor’s degree in healthcare or a related discipline.
• Demonstrated expertise in STD, long-term disability (LTD), or administrative management (AM) products, along with knowledge of federal and state regulatory requirements.

Total Compensation and Benefits

The annual salary range for this role is $45,000 to $65,000, influenced by factors such as education, experience, certifications, location, and market conditions. Compensation growth potential exists beyond initial hire. Benefits include medical, dental, and vision insurance; prescription coverage; flexible spending accounts; Aflac supplemental policies at no cost; 401(k) plans; annual bonuses; stock purchase opportunities; 11 paid holidays; up to 20 days paid time off; and applicable state-mandated sick and family leave. Aflac complies fully with all relevant employment leave laws.

Other Information

The role is based in Columbus, GA market area and operates primarily remotely within the continental US.