Service Technician

About Canon New Zealand Limited

Canon is a globally recognized leader in imaging technology, renowned for innovation and quality. Operating across Australia and New Zealand, Canon provides products and services that enable communication, connection, and achievement. Joining Canon New Zealand means becoming part of a supportive culture that values contributions and focuses on career growth and development.

Role Overview

The Service Technician works within the Service and Support team, reporting to the Service Manager – Northern Region. This role primarily entails delivering exceptional hands-on pre-sales and post-sales support for customers in a field-based capacity, involving varied daily tasks. Key activities include the installation, maintenance, and troubleshooting of hardware and software, network connectivity support, and operator training on advanced print and imaging technology, including digital production and finishing solutions.

Key Responsibilities

• Install, service, and maintain Canon hardware and products.
• Diagnose and resolve issues relating to hardware and software components.
• Support network connectivity and ensure optimal system performance.
• Conduct operator training to enhance equipment performance and usability.
• Provide both onsite and remote support to customers to maximize efficiency and overall experience.
• Develop and maintain strong, long-term customer relationships.
• Meet agreed service level agreements (SLAs) and ensure transparent communication with customers.
• Perform site inspections to facilitate installations and system upgrades.
• Collaborate closely with sales and internal teams to identify and support new opportunities.
• Efficiently handle service tasks, parts, and inventory management.
• Adhere to safety, quality, and sustainability standards throughout all operations.

Candidate Profile

The ideal candidate is a proactive, hands-on problem solver who values customer interaction and takes pride in technical expertise. Effective communication skills and the ability to build trust and deliver superior service experiences are essential. The role requires strong organizational aptitude, the ability to work independently while remaining connected to the team, adaptability under pressure, and a keen enthusiasm for continuous learning and technological advancements.

Qualifications and Experience

• 2 to 3 years of experience as a service technician or in a related field such as IT, electrical engineering, or electronics.
• A relevant qualification in IT, electrical engineering, electronics, or a related discipline is preferred but not mandatory.
• Excellent problem-solving skills with a practical and applied approach.
• Proficient computer literacy and capacity to learn new systems and technologies efficiently.
• Strong interpersonal skills with the ability to establish positive customer relationships.
• Clear verbal and written communication capabilities.
• Good organizational skills to manage tasks and prioritize effectively.
• Possession of a valid New Zealand driver's license is mandatory.

Benefits and Work Environment

New hires receive structured training and continuous development to enhance their technical abilities and confidence. The work environment is collaborative and supportive, emphasizing knowledge sharing among experienced technicians. Canon promotes an inclusive and diverse workplace culture, encouraging authenticity and contribution to the broader community. Flexible working arrangements are available to support work-life balance and enhance motivation and productivity. The organization is committed to equal opportunity employment and welcomes applications from diverse groups, including Māori and Pasifika communities. Benefits may vary based on employment conditions and country.

Additional Information

• Company vehicle, tools, and technology are provided for the role.