Service Operator - Hereford/Gloucester

About Selecta

Selecta is Europe's foremost supplier of unattended self-service coffee and convenience food, recognized for delivering exceptional vending solutions and specialized coffee services. The company operates in 16 European countries, serving approximately 12 million people daily. Within the UK, Selecta provides national coverage to around 3,500 businesses, offering quality beverages and snacks across diverse locations such as workplaces, schools, universities, and hospitals.

Role Overview

We are seeking a Service Operator who will ensure all vending machines are fully stocked and hygienically maintained, guaranteeing optimal sales performance across their assigned route. This position involves traveling to multiple client locations daily, replenishing and cleaning coffee and vending machines, and acting as a courteous and professional point of contact for clients during visits.

Key Responsibilities

• Maintain vending machines by filling and cleaning them in accordance with company standards.
• Perform stock management and cash audits for machines and company vehicles.
• Resolve minor machine issues such as cup jams or blocked mixing bowls and escalate faults to the Service Desk.
• Promptly report any accidents, unfit food products, or customer complaints to the Area Manager or Service Desk on the same day.
• Provide training and upskilling support to new team members to maintain service quality.
• Deliver excellent customer service with professionalism and courtesy.
• Conduct regular audits and quality inspections on Retail Merchandiser machines as directed, sharing relevant findings with the Retail Merchandiser and Area Manager.
• Report any machines below hygiene standards set by the Automatic Vending Association to the Area Manager.
• Travel to client sites primarily using a company van or public transportation where necessary.

Candidate Requirements

• Ability to train new starters effectively.
• Competency in performing audits and machine quality checks.
• Strict adherence to all Health & Safety guidelines.
• Flexibility and responsiveness to operational changes.
• Strong commitment to providing high-quality customer care and maintaining professional appearance.
• Willingness to work the required shifts.

Benefits

• 25 days of annual leave plus bank holidays.
• Life assurance coverage amounting to twice the yearly salary.
• Typically five-day workweeks from Monday to Friday.
• Competitive compensation exceeding most local competitors.
• Comprehensive training, including certifications in Food Hygiene, Health and Safety, and Fresh Food Handling.
• Provision of 5 weeks paid sick leave for security.
• Clear career progression and development pathways.
• Comfortable company vehicles provided with no commuting expenses, as employees can take the van home.
• Company mobile phone supplied.

Diversity and Inclusion

Selecta is dedicated to fostering an inclusive workplace that values diversity and ensures equal opportunities. Our organization thrives by embracing differences and working collaboratively to create more moments of joy for all.