Service Manager

About the Role

Malones Toyota Drogheda is looking for a skilled and motivated Service Manager to oversee and lead their aftersales team. This role offers an excellent opportunity for a capable leader with in-depth knowledge of motor industry service functions and a dedication to providing top-tier customer service.

Key Responsibilities

• Manage and provide leadership to the service department, encompassing technicians, service advisors, and support personnel.
• Organize and direct daily workshop operations to guarantee efficient bookings and punctual completion of vehicle repairs and servicing.
• Uphold exceptional workmanship standards, adhering strictly to manufacturer instructions and recognized industry best practices.
• Track and evaluate workshop efficiency, productivity, turnaround times, and customer satisfaction, taking measures to drive continuous improvement.
• Offer technical support and address any customer or workshop-related challenges promptly.
• Ensure all work complies with health, safety, and environmental regulations.
• Foster strong collaboration with customers, team members, and other departments to create an exceptional customer experience.
• Oversee workshop inventory, parts availability, and tools to maintain smooth operational workflow.
• Stay informed about manufacturer guidelines, industry trends, and participate in ongoing training.
• Compile and present regular performance reports to senior management.

Candidate Profile

• Proven experience as a Service Manager at a main dealer within the motor industry.
• Demonstrated leadership abilities capable of inspiring and nurturing a high-achieving team.
• Strong organizational and time management skills suited to a fast-paced working environment with the capacity to prioritize effectively.
• Comprehensive understanding of aftersales and workshop operations.
• Excellent analytical skills with a sharp eye for detail and problem-solving.
• Strong interpersonal and communication skills combined with a customer-centric mindset.
• Competent with Microsoft Office applications.
• Possession of a full driving license is mandatory.
• Having a mechanic qualification is a plus but not required.

Compensation and Benefits

• Competitive salary based on experience level.
• Access to a bike-to-work program.
• Company vehicle provided.
• Participation in company pension scheme.
• Availability of onsite parking facilities.

Additional Information

• Applicants must have experience managing a main dealer service department.
• The position requires full onsite attendance at the work location.