Service Leader - Housekeeping

About Shangri-La Hotel Singapore

Located amidst 15 acres of lush greenery near Orchard Road shopping district, Shangri-La Hotel Singapore offers a serene, elegant retreat for business and leisure travelers. Featuring 792 deluxe rooms and suites across three wings—including family-themed accommodations with dedicated amenities—the hotel embodies a culture of genuine care and respect, fostering a warm, family-like environment for all employees.

Role Overview

We are seeking a dedicated Service Leader for the Housekeeping department to join our team and uphold our standards of excellence.

Responsibilities

• Demonstrate comprehensive knowledge of Shangri-La's housekeeping standards and service excellence.
• Properly use and maintain housekeeping chemicals, equipment, and supplies.
• Prepare and service guest rooms including arranging extra beds, baby cots, and playpens.
• Observe and record guest preferences to provide personalized services.
• Maintain courteous, professional guest interactions following hotel policies.
• Respond swiftly to guest requests and complete errands promptly.
• Manage guest loaned items ensuring cleanliness, functionality, and accurate tracking.
• Comply with standard operating procedures handling master keys, pagers, and phones securely.
• Report any loss or damage related to linen, furniture, fixtures, or equipment to the Service Leader – Housekeeping.
• Identify maintenance issues and promptly notify the Service Leader to facilitate timely repairs.

Requirements

• Minimum three years of experience in housekeeping within the hospitality industry.