Service Contract Executive - Electric Mobility

About Al-Futtaim Automotive

Founded in the 1930s, Al-Futtaim Group is a diverse, private company headquartered in Dubai with operations spanning more than 20 countries across the Middle East, Asia, and Africa. Its divisions cover automotive, finance, real estate, retail, and healthcare, employing over 35,000 people and representing 200+ renowned global brands. Their core automotive division deals with distribution, manufacturing, leasing, and aftersales services related to prestigious brands such as Toyota, Lexus, and Volvo. The company emphasizes innovation, customer satisfaction, and creating outstanding mobility experiences.

Role Overview

The Service Contract Executive position is part of the BYD Aftersales team focusing on electric mobility. This role is pivotal in administering service contracts for new and existing vehicle models. Responsibilities include generating, updating, pricing, and managing service contracts and related parts pricing in the SAP IS-AUTO system. The position demands collaboration with different internal teams to ensure accuracy, compliance, and operational efficiency, supporting contract-related queries, fleet customer contracts, pricing initiatives, and business growth.

Key Responsibilities

• Develop and maintain service contracts, ensuring timely updates for new and current vehicle models.
• Oversee service contract data within SAP IS-AUTO, ensuring precision and completeness.
• Update and manage pricing structures for service contract parts and cost components.
• Create, manage, and administer contracts for fleet customers.
• Handle contract operations such as transfers, terminations, reinstatements, and refund processes.
• Provide efficient support and guidance to branch offices regarding contract matters.
• Produce tailored reports and analytics to facilitate informed decision-making.
• Contribute to pricing projects, corporate pricing requirements, and launch of new business programs.
• Work collaboratively with stakeholders to verify contract accuracy and avoid revenue loss.

Qualifications and Experience

• Possession of a Bachelor's Degree or Diploma.
• Automotive industry experience or qualification is favored.
• At least 3 years’ experience in a related role, particularly involving service contract management.
• Demonstrable experience with SAP IS-AUTO system is compulsory.
• Background in service contract pricing or as a pricing analyst is required.
• Previous exposure to automotive aftersales operations is essential.

Knowledge and Competencies

• Understanding of retail and net selling price (RSP/NSP) pricing methodologies and margin computations.
• Familiarity with accounting, finance, and data processing principles.
• Advanced capabilities in Microsoft Excel and office applications.
• Ability to handle high volumes of data efficiently under pressure.
• Strong command of business intelligence and reporting tools.
• Excellent verbal and written communication skills and stakeholder management.
• Organizational skills with the ability to manage multiple projects and deadlines.
• Collaborative approach within team settings.

About the Team

You will be joining the BYD Aftersales team, known for championing electric mobility within Al-Futtaim Automotive. The team is dedicated to superior customer ownership experiences, innovative aftersales solutions, and operational excellence by integrating efforts across finance, fleet, pricing, and branch operations.