Service Associate - Room Attendant (Runner)

About Shangri-La Singapore

Shangri-La Singapore is a caring, family-oriented organization that values genuine respect and kindness. Situated amidst 15 acres of lush greenery near Orchard Road, this hotel offers a sophisticated yet tranquil urban retreat with 792 luxurious rooms and family-focused amenities.

Role Overview and Responsibilities

• Possess comprehensive knowledge of the Shangri-La service philosophy and consistently adhere to corporate and hotel housekeeping standards.
• Engage professionally and warmly with guests while adhering strictly to hotel policies.
• Attend promptly to guest requests and fulfill various errands as a runner.
• Utilize and maintain housekeeping chemicals and equipment appropriately to ensure safety and efficiency.
• Prepare guest rooms thoroughly, including setting up additional beds and baby cots or playpens.
• Manage guest loan items efficiently by ensuring cleanliness, functionality, and thorough tracking.
• Comply with standard operating procedures regarding master keys, pagers, and communications equipment.
• Report any damages or loss concerning linen, furniture, fixtures, or equipment immediately to the Service Leader – Housekeeping.
• Identify and notify maintenance issues to the Service Leader – Housekeeping for timely resolution.

Requirements

• Minimum one year of experience working within the housekeeping department in the hospitality sector.

Company Values and Working Environment

Shangri-La Singapore emphasizes work-life balance, employee benefits, and a sincere, peaceful work atmosphere that recognizes employee performance and fosters growth.