Service Advisor

Job Purpose

The primary responsibility is to welcome customers, assess their vehicle service needs, confirm and obtain approval for necessary services, and promote additional relevant services. You will oversee service progress, update customers on completion times, and ensure satisfaction while adhering to the company’s policies and procedures.

Daily Operations

• Carry out daily job-related tasks to maintain workflow consistency.
• Identify opportunities to improve processes, reduce costs, and enhance productivity by adopting international best practices.
• Support the preparation of accurate and timely reports on service sales to align with company standards.
• Engage with customers to understand and clarify their service requirements.
• Inform customers of required services, provide cost estimates, and obtain approval.
• Create job cards for vehicles to be serviced and coordinate with technicians to initiate the work.
• Monitor service progress with technicians to ensure timely completion per customer agreements.
• Manage technician activities to ensure first-time quality service delivery.
• Inspect completed services for quality and accurate pricing.
• Maintain and update the service tracking sheet, and communicate vehicle status and pick-up timings to customers.
• Recognize repeat customers, prioritize their service, and notify the service manager for appropriate handling.
• Promote pertinent vehicle services proactively to enhance customer satisfaction and sales.

Required Knowledge and Experience

• At least 2 years of experience in a related field.
• Strong English communication and writing skills.

Education and Certification

• High school diploma is necessary; a Technical Diploma is preferred.