Senior ServiceNow Developer/Lead

About Jade Global

Jade Global has spent over two decades enabling mid to large enterprises across North America to grow by delivering contemporary technology services. Their offerings focus on accelerating business scale, enhancing human experience, and optimizing costs through cloud services, technology advisory, and managed implementations. The company maintains high standards backed by certifications such as CMMI SVC Level 5, ISO 27001, ISO 27701, ISO 20000-1, and complies with GDPR and HIPAA, serving sectors like High-tech, Life Sciences, and Finance.

Role Overview

As a Senior ServiceNow Developer/Lead, you will be responsible for architecting, developing, and enhancing ServiceNow enterprise solutions encompassing modules like ITSM, HRSD, Legal, Facilities, SPM, CMDB, and the Employee Service Center Portal. You will design custom applications and automated workflows utilizing tools such as Flow Designer and Service Portal widgets, develop integrations with external systems, author complex scripting, and lead technical upgrades with automated testing.

Key Responsibilities

• Create and customize ServiceNow enterprise applications and solutions across multiple modules including ITSM, HRSD, CMDB, and Employee Service Center Portal.
• Architect end-to-end applications, workflows, and catalog items using Flow Designer, Workflow Editor, and Service Portal components.
• Develop and maintain integrations with third-party platforms like Active Directory, Workday, and Okta via REST, SOAP, IntegrationHub, and MID Servers.
• Author and maintain sophisticated server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies).
• Lead technical changes during release upgrades and perform automated progression and regression testing using Automated Test Framework.
• Perform in-depth troubleshooting, performance tuning, and optimize database queries for improved platform responsiveness.
• Develop custom reports, dashboards, and leverage Performance Analytics to monitor key operational metrics.
• Provide technical guidance, conduct code reviews, and mentor mid-level developers within an Agile team environment.

Required Skills and Experience

• 6 to 8+ years of hands-on ServiceNow platform development experience in enterprise or managed service settings.
• Proficiency in JavaScript, HTML, CSS, AngularJS (Service Portal), REST/SOAP APIs, JSON, and XML.
• Strong expertise in ITSM, HRSD, Employee Service Center Portal, CMDB, and understanding of CSDM standards.
• Experience with Flow Designer, IntegrationHub, and Automated Test Framework (ATF).
• Knowledge of Agile and Scrum methodologies and managed service SLA practices.
• Relevant ServiceNow certifications such as CSA, CAD, or CIS are preferred.

Eligibility

Applicants should hold any graduate degree.