Senior Executive - Operations and Service

About the Role and Organization

This opportunity is with Bajaj Finance Ltd. based in Patna, Bihar, serving the Customer Service Branch (CSB). The company values a work culture grounded in strong effort, responsibility, honesty, and integrity, expecting employees to consistently work hard, rigorously execute tasks, take ownership, and act with fairness aligned to organizational policies.

Primary Duties and Responsibilities

• Manage the fulfillment of gold loan processes at the branch following sales activities, including performing necessary basic data entry tasks handled by Marketing executives.
• Conduct training sessions to onboard new employees on relevant policies and procedures related to Gold Loans.
• Ensure strict adherence to policies and timely completion of processes (meeting TAT) at the branch level.
• Supervise compliance with vaulting procedures and related policies to safeguard gold assets.
• Perform audits of gold as per established policies and procedures.
• Carry out valuation of gold ornaments as part of the loan approval process.
• Provide feedback regularly to Head Office authorities regarding credit procedures, policies, and insights on the local market conditions.
• Analyze data and share best practices across various location teams to foster consistency and improvement.

Required Qualifications and Experience

• A graduate degree is mandatory.
• Possess 1 to 4 years of pertinent experience within the Gold Loan industry.
• In-depth understanding of the Gold Appraisal processes.
• Capability to deliver training sessions focused on Gold Appraisal and Evaluation.
• Strong interpersonal skills to interact effectively across teams and departments.