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Job description
About Sinch
Sinch is a global frontrunner in the Communication Platforms as a Service (CPaaS) and mobile customer engagement space, enabling businesses worldwide to connect with anyone, instantly, via mobile messaging, email, voice, and video. Operating in more than 60 countries with over 5,000 employees, Sinch handles over 147 billion conversations annually, reaching every phone worldwide.
Role Overview
As a Senior Account Manager specializing in the Banking and Financial Services (BFSI) sector in Singapore, you will be instrumental in expanding and nurturing Sinch's Enterprise accounts. This position focuses on evolving customer engagement from single-product use to becoming a strategic partner offering multiple solutions. You will design and implement long-term account strategies to stimulate new use case creation, product adoption growth, and volume increases.
Key Responsibilities
- Craft and drive strategic account plans for premier BFSI clients in Singapore, targeting cross-sell and volume expansion.
- Discover and advance opportunities to broaden usage of Sinch's offerings, articulating clear value propositions aligned with client goals.
- Lead cross-functional internal teams including Customer Success, Technical Account Management, and Solution Engineering to fulfill growth objectives and enhance client satisfaction.
- Manage territory and pipeline by initiating new opportunities and providing accurate forecasts for cross-selling and account vitality.
- Establish and maintain strong relationships with C-level executives, especially across technical, operational, and marketing leadership.
- Act as Sinch's BFSI domain expert in APAC, keeping abreast of industry trends, competitive dynamics, and regulations.
Required Skills and Attributes
- Extensive background in enterprise sales or strategic account management with success in managing and expanding complex, large-scale accounts.
- Recent and relevant experience in serving clients within the Banking and Financial Services sector.
- Advanced strategic thinking and experience in creating and implementing effective cross-sell and upsell strategies.
- Team-oriented approach with proven ability to operate successfully in collaborative selling environments.
- Demonstrated capability in engaging and fostering strong connections with senior executives and decision-makers.
Company Culture and Values
Sinch embraces core values such as Dream Big, Win Together, Keep It Simple, and Make It Happen, fostering innovation, diversity, and an inclusive work environment. We prioritize flexibility and provide a workspace that supports a healthy work-life balance.
Employee Benefits
- Flexible working schedules including hybrid arrangements and work-from-home allowances.
- Generous annual leave policy encouraging rest and rejuvenation.
- Wellness programs supporting both physical and mental health.
- Professional growth opportunities through coaching and online development courses.
- Access to free virtual counseling via a global Employee Assistance Program.
- Expanded perks with access to broad discounts across retail and entertainment sectors.
Level
Senior