Salon Executive Receptionist

About the Role

Our client, Santa Monica Beauty Salon, a prestigious beauty destination in Dubai, seeks a refined and experienced Salon Executive Receptionist. This position serves as the salon's main point of contact, responsible for ensuring smooth day-to-day operations and delivering an excellent client experience.

Key Responsibilities

• Open and close the salon premises daily while managing all related procedures.
• Greet and assist clients, maintaining a high standard of customer service throughout their visit.
• Handle appointment bookings via phone, WhatsApp, and online platforms efficiently.
• Promote salon services and retail products strategically to increase revenue.
• Oversee the appointment schedule to maximize the efficiency of therapists and stylists.
• Manage all cash dealings, POS transactions, petty cash, and daily financial reconciliations accurately.
• Compile and submit operational and sales reports on a daily basis.
• Monitor key performance indicators such as Average Ticket Value, Units per Transaction, retail sales, and team productivity metrics.
• Lead and supervise the reception team, ensuring smooth operational flow within the salon.
• Collaborate closely with the salon manager to maintain efficient workflow and professionally address client issues.
• Maintain detailed and accurate client records with meticulous data entry.
• Ensure that the reception and salon environment remain clean, organized, and welcoming at all times.
• Assist in inventory coordination for retail products at the front desk, reporting stock levels and needs promptly.
• Contribute towards meeting monthly sales goals through careful booking management and upselling techniques.

Requirements

• At least five years of experience working in a beauty salon within Dubai.
• Prior experience in a senior receptionist or supervisory position.
• In-depth knowledge of salon booking systems; familiarity with Fresha is preferred.
• Strong communication and customer service skills.
• Effective leadership, organizational skills, and problem-solving capabilities.
• Proficient in Microsoft Office applications and reporting tasks.
• Fluency in English, with Arabic language skills considered an advantage.
• Professional appearance coupled with a positive and proactive demeanor.
• Availability to start immediately is highly preferred.