Sales Operations Coordinator

About the Role

Supermaids Technical Services LLC is seeking an experienced and proactive Operations Coordinator in Dubai. This position requires a commercially focused individual who will oversee daily operations, spearhead business development, drive customer acquisition, manage collections, and support revenue growth. This is a dynamic role involving hands-on management rather than simple desk coordination.

Key Responsibilities

• Oversee and manage the complete daily cleaning operations, ensuring seamless service delivery.
• Optimize scheduling and rescheduling of bookings, cleaners, and drivers to enhance workforce efficiency.
• Minimize idle time of crews through effective workforce utilization.
• Address operational challenges such as absenteeism, delays, cancellations, and reassignments promptly.
• Ensure punctual assignment and execution of all bookings.
• Coordinate requirements related to staff accommodation, transportation, cleaning supplies, and training.
• Take comprehensive ownership of operational issues and resolve them proactively.
• Identify and secure new clients and business opportunities through outreach, networking, referrals, and business development efforts.
• Conduct on-field visits to potential customers including offices, residential communities, and property managers to foster relationships.
• Maintain and build customer relationships, following up consistently on leads, quotes, pending opportunities, cancellations, and inactive clients.
• Explore upselling opportunities to enhance customer value and repeat business.
• Collaborate with marketing teams to convert campaigns into confirmed bookings.
• Ensure achievement of the agreed booking and revenue targets.
• Manage overdue payments by proactively following up via calls, messages, emails, and site visits as needed.
• Maintain detailed trackers of outstanding payments and collection status, escalating long overdue accounts with action plans.
• Coordinate closely with accounts teams to maintain healthy cash flow through timely collections.
• Handle customer queries, complaints, and service issues professionally to maintain satisfaction.
• Focus on retaining customers and reducing cancellations through quality service and strong relationships.

Candidate Profile

• At least 5 years of relevant professional experience in Dubai is mandatory.
• Background in operations, business development, sales, scheduling, cleaning services, facilities management, hospitality or similar service industries.
• Proven track record in generating new business and acquiring customers.
• Experience with field sales, client visits, and nurturing relationships.
• Strong expertise in collections and managing overdue payments.
• Commercially oriented with a focus on revenue generation and cash recovery.
• Excellent skills in communication, negotiation, coordination, and customer service.
• Ability to multitask and solve problems efficiently in a fast-paced environment.
• Highly proactive, accountable, independent, and responsible professional.

Additional Information

• Working Hours: 11:00 AM to 8:00 PM
• Work Days: 6 days per week
• Location: Dubai, UAE (Onsite role)
• Salary: AED 4,000 per month plus performance-based incentives

This role especially suits someone eager to take full ownership of the business outcomes, asking proactive questions about booking growth, customer acquisition, overdue payment recovery, crew utilization, and revenue enhancement. Candidates must meet the stated experience and skills requirements to be considered viable applicants.