Restaurant Manager

About the Company

Join Gamra by Mantis, a hotel within the Accor network encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants worldwide. The organization values your contribution and offers abundant opportunities for growth and advancement. Each interaction aims to create a positive, memorable impact for guests, colleagues, and the planet, embodying the spirit of responsible hospitality. Embrace being a Heartist® and let your dedication and compassion shine in a dynamic environment.

Job Overview

The Restaurant Manager will oversee all aspects of the restaurant's operations and performance. This leader is responsible for delivering outstanding guest experiences, ensuring operational efficiency, fostering a high-performing team, and achieving financial and service targets. Upholding Mantis/Accor service standards, food safety, and company policies are central to this role.

Duties and Responsibilities

• Manage daily restaurant functions ensuring smooth service during all meal periods with a strong presence on the floor.
• Engage directly with guests to maintain high service, cleanliness, and presentation standards.
• Address customer feedback and complaints professionally with timely follow-up and service recovery.
• Coordinate effectively with kitchen and other departments for seamless operations.
• Ensure proper adherence to opening and closing protocols.
• Monitor reservations, guest flow, table assignments, and seating capacity to optimize efficiency and customer satisfaction.
• Maintain all restaurant equipment, furniture, supplies, and facilities in excellent condition.
• Lead and inspire the restaurant team by providing coaching, motivation, regular briefings on hotel updates, promotions, VIP guests, menu changes, and operational priorities.
• Create and manage staff schedules aligned with business needs, ensuring adequate staffing at all times.
• Track attendance, punctuality, grooming, and performance; conduct performance reviews, training, and coaching.
• Participate in recruitment, onboarding, and ongoing development of restaurant staff.
• Promote teamwork, accountability, and a positive working culture, collaborating closely with People & Culture on employee relations and performance management.
• Support the achievement of revenue, profitability, and departmental goals by monitoring key metrics including daily revenue, covers, and average spend.
• Identify sales opportunities such as upselling and promotions to enhance revenue.
• Manage operating expenses, including payroll, inventory wastage, breakage, and supply usage.
• Assist with budget preparation, forecasting, and inventory control.
• Ensure compliance with food safety, hygiene, HACCP, health and safety regulations, and municipal requirements.
• Maintain strict adherence to brand and service standards, established SOPs, and departmental procedures.
• Perform regular operational audits and promptly implement corrective measures.
• Accurately maintain all necessary documentation, reports, checklists, and records.

Qualifications and Experience

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Food & Beverage Management, or related discipline.
• A minimum of 3 to 5 years’ experience in Food & Beverage within hotel or hospitality settings.
• At least 1 to 2 years’ managerial experience is essential.
• Experience in luxury or upscale hospitality environments is preferred.
• Experience with pre-opening operations is a plus.

Additional Information

Gamra by Mantis strives to craft meaningful guest experiences inspired by nature, culture, and adventure. As part of the Accor group, the company values passionate hospitality professionals who are committed to delivering excellence through genuine care and personalized service.