Reservations Agent

About Raffles Hotel Jeddah

Situated near the residential tower, Raffles Hotel Jeddah combines expert hospitality with world-class luxury. The hotel embodies the elegance and distinguished service standards synonymous with the Raffles brand, offering a memorable guest experience in Jeddah.

Job Overview

We are looking for a dedicated Reservations Agent to join our team in Jeddah, Saudi Arabia. This role is vital in managing bookings, delivering accurate information about our services, and driving revenue growth through effective sales strategies.

Key Responsibilities

• Manage reservation requests received by phone, email, and online platforms promptly and accurately.
• Provide comprehensive details to guests about room options, rates, deals, and promotional packages.
• Apply up-selling methods to increase room bookings and promote additional hotel services.
• Accurately input and maintain reservation information using the property management system.
• Respond to guest inquiries and requests within 24 hours.
• Assist with group reservations and oversee room allotments as instructed by management.
• Coordinate with various departments to ensure seamless guest experiences from reservation through to checkout.
• Regularly review and update room availability to optimize hotel occupancy.
• Generate daily reports covering reservations, cancellations, and changes.
• Keep informed about local attractions and events to assist guest inquiries effectively.
• Comply with all hotel policies and relevant industry standards.
• Engage in ongoing training to stay current with hotel offerings and reservation tactics.

Qualifications and Experience

• Vocational Certificate in Hotel Management or Business Administration; alternatively, a Bachelor's degree in Hotel Administration, Business Administration, or an equivalent qualification.
• At least 1 year of experience in a comparable position or 6 months in reservations or front office roles.
• Proficient with Microsoft Office applications and property management systems such as OPERA.
• Strong English communication skills, both spoken and written.
• Exceptional customer service abilities, capable of professional interaction with guests, colleagues, and third parties.
• Highly attentive to detail with precise data entry skills.
• Ability to manage multiple tasks in a dynamic, fast-paced setting.
• Flexible working hours, including availability during evenings, weekends, and holidays as required.
• Good understanding of hospitality industry norms and practices.
• Proven sales aptitude and skill in promoting hotel services.
• Ability to maintain composure and professionalism under stress.
• Culturally aware and capable of adapting in a diverse workplace environment.

Additional Information

Working at Raffles means embracing and reflecting the brand's core values through our Heartiest service culture.