Reservation Agent

Overview

We are seeking a Reservation Agent to join our Front Office - OH Department in Doha. This role focuses on providing outstanding guest experiences through organized, guest-centric service and prompt communication. You will manage reservations, answer guest inquiries, and deliver customized service to ensure maximum satisfaction.

Primary Responsibilities

• Address all guest reservation requests with attentive, polite, and accurate service, promptly responding to questions or concerns to fulfill guest needs efficiently.
• Handle reservation bookings and inquiries via telephone, email, and online mediums, ensuring quick and precise transactions.
• Demonstrate comprehensive knowledge about products, including rates and structure, and communicate these clearly to customers using correct rate codes.
• Update room allotments, group blocks, and rate codes in all relevant systems to maintain current and accurate information.
• Monitor daily expected arrivals and coordinate with other departments to facilitate smooth guest experiences.
• Maintain documentation of all correspondence and generate required reports for stakeholders.
• Engage in training programs and participate in reservation initiatives like up-selling and cross-selling hotel services to boost revenue.
• Adhere to safety and environmental standards to ensure the well-being of guests and staff while supporting environmental conservation efforts.
• Perform additional department-related duties as assigned by the Department Head.

Qualifications and Skills

• Basic literacy and numeracy skills; proficiency in English communication.
• Experience in a Reservations Agent role is preferred, particularly within a five-star hotel environment.
• Self-motivated, adaptable, and innovative to develop guest-centric solutions.
• Fluency in spoken and written English is advantageous.
• Familiarity with computer applications such as MS Office.
• Experience using Property Management Systems (PMS) is a plus.

About Qatar Airways Group

Starting with just four aircraft, Qatar Airways now operates across 12 diverse business sectors, marked by rapid growth, record-breaking achievements, and trendsetting innovations. We value those who drive exceptional customer experiences and innovative solutions behind the scenes. At Qatar Airways, limitless ambition and participation in a global community build the foundation for future success.

Additional Information

• Reference Number: 234867
• Location: Doha, Qatar
• Application Deadline: August 24, 2026
• Job Family: Not specified