Relationship Manager - New and Used Car Loans

Overview

Join IDFC FIRST Bank as a Relationship Manager specializing in New and Used Car financing. This role focuses on delivering tailored financial solutions to automobile customers, ensuring exceptional service to build long-term relationships. The position involves close coordination with product, operations, and underwriting teams to enhance customer acquisition and retention, acting as a key link in driving the branch banking objectives.

Key Duties

• Acquire new clients for dealership financing by thoroughly assessing credit and providing comprehensive financial solutions.
• Maintain engagement with existing customers through regular communications, including updates on interest rate changes and product offerings.
• Facilitate empanelment of new Dealers, Direct Selling Agents (DSA), and Direct Selling Team (DST) members in the market.
• Generate new dealership sales leads via referrals and promotional efforts.
• Promote cross-selling of various bank products to enhance customer relationships.
• Conduct training sessions on policies for internal teams to boost product knowledge.
• Resolve customer issues proactively to ensure satisfaction.
• Stay updated on competitor products and market best practices, sharing insights with the product team when needed.
• Oversee channel and team performance to ensure quality sourcing and maintain a robust loan portfolio.
• Recruit and train team members on products and processes.
• Analyze and target potential geographical markets for business expansion.
• Manage relationships with DSAs, DDSAs, and DSEs to strengthen business networks.

Additional Responsibilities

• Assess growth strategies through competitor analysis and feedback from channels and customers.
• Suggest improvements to processes for enhancing service quality and operational efficiency in branches.
• Plan sales strategies and design promotional marketing campaigns.

Leadership Roles

• Lead hiring efforts to attract and retain top talent within the team.
• Manage employee performance by monitoring productivity, recruitment quality, and attrition.
• Support teams in achieving growth objectives through guidance and resources.
• Provide ongoing training and development for team members.

Success Metrics

Success in this role will be evaluated by monthly sales achievements, managing Portfolio at Risk (PDDs), minimizing delinquency, meeting new customer acquisition targets, and achieving product cross-sell goals.