Receptionist / Administrative Assistant – Automotive Industry

About the Role

Prestige Collision Repairs is seeking a personable and well-organized Receptionist / Administrative Assistant to join their dynamic front-office team at the Hamilton workshop. This is an exciting opportunity for someone who has a passion for cars, excels in customer service, and thrives in challenging, fast-moving environments where each day brings new experiences.

Prestige Collision Repairs is an approved repairer for notable car brands including Jaguar, Land Rover, Volkswagen, Audi, Škoda, BMW, MINI, Volvo, Polestar, CUPRA, SEAT, Zeekr, Geely, Farizon, and also partners with major insurance companies. Employees join a skilled team committed to delivering a seamless, professional, and reassuring experience to customers throughout the vehicle repair journey.

Key Responsibilities

• Greet and assist customers both over the phone and face-to-face.
• Schedule vehicle repairs, arrivals, and departures efficiently.
• Order necessary parts and verify their receipt.
• Support Estimators in preparing quotes, handling invoicing, and processing payments.
• Perform data entry and assist with general accounts administrative tasks.
• Manage bookings and paperwork related to loan vehicles.
• Coordinate and organize subcontracted repair work.
• Provide general reception and administrative support duties as required.

Qualifications and Attributes

• A genuine enthusiasm for cars and the automotive sector.
• Strong customer service skills and ability to build lasting client relationships.
• Professional and friendly telephone etiquette.
• Excellent communication abilities, both verbal and written.
• Proficient computer literacy and administrative capabilities.
• Competent in organizing schedules and handling multiple priorities simultaneously.
• Dependable, motivated, and positive workplace attitude.
• Ability to maintain composure and efficiency in a busy work environment.
• Must possess a clean full driver’s license, including capability to drive manual vehicles.

Knowledge of IBodyshop software would be a plus but is not necessary as comprehensive training is provided. Prior work experience in the automotive industry is advantageous, though candidates with the right mindset and eagerness to learn will also be considered.

Employment Details & Benefits

• An engaging role featuring a diverse range of daily tasks.
• Chance to work with prestigious automotive brands globally.
• Supportive and knowledgeable office team environment.
• Complete training offered to suitable candidates.
• Full-time position with working hours Monday to Friday, 7:30 am to 5:00 pm.
• Salary will be commensurate with experience.
• Applicants must reside in New Zealand and be proficient in English communication, both written and spoken.