Project Documentation & Customer Coordination Executive

About StarVolt Solar

StarVolt Solar, headquartered in Telangana, specializes in providing solar EPC solutions to residential, commercial, and industrial clients. Their expertise spans design, installation, commissioning, and maintenance of premium solar power systems.

Key Responsibilities

• Gather and verify all customer-related documentation meticulously.
• Maintain both digital and physical records of project files with accuracy.
• Ensure all documents are complete and error-free before submission.
• Register customers on the PM Surya Ghar portal and upload necessary files promptly.
• Monitor application statuses and manage subsidy documentation coordination effectively.
• Prepare and submit loan applications, liaising with banks for verification processes.
• Regularly follow up with banks until loan approvals are secured, while keeping customers updated on status.
• Serve as the primary contact for customers throughout documentation and loan procedures, addressing queries with professionalism.
• Coordinate closely with Sales, Project Execution, and Net Metering teams to facilitate smooth interdepartmental processes and handovers.
• Maintain up-to-date project tracking reports and ensure timely documentation to prevent delays.

Required Skills and Qualifications

• Fluency in Telugu with basic proficiency in English communication.
• Computer literacy, including strong skills in Microsoft Excel, Word, and Google Sheets.
• Exceptional organizational and follow-up abilities.
• Capability to coordinate effectively with customers, banks, and government agencies.
• Strong attention to detail ensuring document accuracy.
• Ability to manage multiple projects and tasks simultaneously.

Preferred Background

• Candidates with a graduation degree in any discipline are preferred but not mandatory.
• Experience in documentation, banking, loan processing, customer support, or solar EPC sectors is advantageous.
• Freshers demonstrating excellent communication skills and eagerness to learn are welcome to apply.

Desired Attributes

• Ownership and accountability for assigned duties.
• Consistent and proactive follow-up without supervision.
• High level of organization.
• Professional and courteous customer interaction.
• Proactive problem-solving mindset.
• Aspired growth mindset aligned with a fast-expanding company.