Port Resource Allocator

About the Role

dnata is a globally recognized leader in ground services, currently seeking a Port Resource Allocator to join their team. Successful candidates will be provided with comprehensive training tailored to meet performance objectives. This role operates on a rotating roster, covering shifts seven days a week.

Key Responsibilities

• Allocate and manage aircraft resources, ensuring worksheets are updated in line with airline Service Level Agreements (SLAs) and operational tasks.
• Respond to and cover staff absences such as sick calls and personal leave as directed by SDS or SDM.
• Distribute available shifts fairly and transparently, while adhering strictly to budgetary and financial constraints.
• Manage and process all shift swaps following standard operating procedures.
• Prepare accurate worksheets and crew sheets for use by SDS/SDM during shifts.
• Engage in training programs and adapt to newly implemented systems within the business.
• Proactively oversee staff allocations during disruptions and delays, both prior to and on operational days.
• Maintain confidentiality of staff and business information at all times.

Candidate Requirements

• Strong customer service skills coupled with excellent interpersonal abilities.
• Proven aptitude for collaborative teamwork.
• Comprehensive understanding of dnata’s business operations, particularly SLAs.
• Proficient computer skills including MS Word and advanced Excel functions.
• Capable of working independently and adhering to established procedures.
• Demonstrated resilience under pressure, with keen attention to detail and accuracy.
• Dependable punctuality and reliability in attendance.
• Commitment to aviation industry safety and security standards.
• Alignment with dnata’s business principles, emphasizing integrity and professionalism.
• Ability to meet strict deadlines.

Application Requirements

• Submission of a written application addressing the selection criteria.
• Inclusion of personal details, education qualifications, and employment history summary.
• Cover letter highlighting how the applicant meets the key criteria of the job.

Diversity and Inclusion

dnata is an Equal Opportunity Employer committed to diversity and inclusion. Applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, individuals with disabilities, culturally diverse communities, and all age groups are encouraged to apply. The organization also focuses on gender balance and actively invites applications from women.