Patient Care Specialist

Overview

Seed Health & Wellness Centre located in Doha, Qatar is seeking a dedicated Patient Care Specialist to serve as a compassionate and organised point of contact for patients throughout their healthcare experience. This full-time, onsite role supports a professional and personalised patient care environment.

Key Responsibilities

• Greet and welcome patients while fostering a calm and professional front-desk atmosphere.
• Respond promptly to patient inquiries and provide detailed information regarding Seed's health services.
• Handle scheduling duties including appointment booking, confirmation, rescheduling, cancellations, and management of active waiting lists.
• Accurately process payments, invoices, insurance reimbursements, and other patient-related financial transactions.
• Maintain comprehensive and updated patient documentation, test result trackers, follow-up logs, and daily closing reports.
• Address patient concerns with professionalism, provide suitable resolutions, and escalate complex issues to the appropriate parties when necessary.
• Collaborate closely with healthcare practitioners and other departments to ensure a seamless patient care pathway.
• Ensure that the reception area remains organised, visually presentable, and fully operational at all times.

Qualifications and Experience

• Preferred bachelor's degree in healthcare administration, business administration, hospitality, communications, or a related discipline within healthcare.
• At least 2 years of relevant experience in patient services, healthcare administration, medical reception, or comparable roles.
• Proficient English communication skills, both verbally and written; Arabic language skills are advantageous.
• Familiarity with CRM, appointment booking, billing systems, or digital patient management software.
• Ability to manage patient complaints skillfully with discretion, professionalism, and good judgement.
• Strong attention to detail, organisational aptitude, digital literacy, and a commitment to maintaining patient confidentiality.
• Capable of prioritizing tasks efficiently and working collaboratively in a busy clinical setting.

Why Work with Seed Health & Wellness Centre?

Be part of a multidisciplinary team dedicated to upholding high professional standards, building meaningful patient relationships, and delivering consistently excellent care experiences.