Multiple Positions at RAK International Airport - Ras Al Khaimah, UAE

About the Positions

RAK International Airport is recruiting for several key roles within its Operations and Commercial departments located in Ras Al Khaimah, UAE. These positions aim to enhance airport services, improve airline connectivity, manage ground operations, and ensure passenger satisfaction while complying with aviation regulations.

Available Roles and Responsibilities

• Head of Aviation Development: Lead airport growth by securing new aeronautical revenue sources and expanding global flight routes. Responsibilities include negotiating new airline routes, maintaining airline partnerships, developing incentive programs, collaborating with tourism bodies, and representing the airport at international aviation events.
• Operations Control Centre (OCC) Controller: Manage real-time coordination of ground handling and flight operations, including allocation of stands, gates, counters, and baggage belts. Supervise operational teams, maintain flight movement records, utilize Airport Management System (AMS) software, and lead emergency responses.
• Airport Duty Officer (UAE Nationals Only): Supervise terminal safety and operations, ensure compliance with aviation authority regulations, monitor passenger flow, address operational issues, maintain incident logs, and provide immediate command during emergencies.
• Passenger Service Agent (UAE Nationals Only): Deliver frontline passenger services including check-in, document verification, baggage handling, gate management, and assistance for special needs travelers while providing timely flight information.
• Equipment Operator: Operate specialized ground support and airfield equipment safely in compliance with ICAO rules and SOPs. Responsibilities include equipment inspections, maneuvering vehicles, maintaining communication for efficient ramp operations, and logging equipment usage for billing.

Basic Requirements

• Educational qualifications vary per role, ranging from high school diplomas to bachelor's degrees in Aviation Management, Business, Marketing, or related fields.
• Relevant experience required: for example, 5-10+ years in airport operations or command center for the OCC Controller; specific experience in customer service or ground handling is necessary for other positions.
• Strict requirement for UAE nationals for the Airport Duty Officer and Passenger Service Agent roles.
• Skills include contract negotiation, airline network planning, proficiency with Airport Management Systems, ground handling expertise, emergency response, and strong communication skills including bilingual Arabic/English for some positions.
• Licensing such as UAE heavy/light vehicle driving licenses is required for equipment operators.

Additional Information

All roles are full-time and require onsite presence in Ras Al Khaimah. Shift flexibility and the ability to work under pressure in a dynamic airport environment are essential. Candidates should demonstrate strong safety awareness and commitment to service quality.