Learning and Development Administration Officer

Role Overview

This position is responsible for managing the administrative aspects of Learning & Development (L&D) systems, processes, and training activities within the organization, ensuring smooth and efficient execution of training programs company-wide. Key responsibilities include maintaining precise training records, handling scheduling, supporting users of learning platforms, and ensuring adherence to mandatory training and regulatory standards.

Responsibilities

• Oversee daily management of the Learning Management System (LMS), including accurate configuration of users, courses, learning paths, and training documentation.
• Act as first responder for all L&D system inquiries, managing the learning helpdesk to deliver prompt and effective support to global users within established service standards.
• Coordinate all training logistics such as scheduling classes, booking training spaces, managing enrolments, and generating relevant reports.
• Maintain and update training calendars to enhance visibility and alignment with various business units.
• Administer distribution, monitoring, and reporting of regulatory communications to guarantee total compliance with internal policies and external regulations.
• Ensure data integrity within the LMS by validating and updating all training-related information accurately.
• Support facilities related to L&D, including management of training rooms, materials, and operational logistics.
• Produce consistent reports detailing training participation, compliance rates, and completion statistics to inform business decisions.
• Analyze trends in course enrolment and resource usage and recommend improvements to optimize training delivery efficiency.

Qualifications

• A bachelor's degree in Business Administration or similar field is desirable but not mandatory.
• Experience or familiarity with Learning Management Systems or equivalent platforms is beneficial but not essential.
• High proficiency with Microsoft Office 365, especially advanced Excel skills for data management and reporting.
• Prior work experience in administrative, coordination, or operations capacities is required.
• Preference strongly given to UAE National applicants.

Recruitment Process

• Initial screening of applications conducted by recruitment professionals.
• Shortlisted candidates invited to complete a recorded video interview using a third-party platform to uniformly assess knowledge and experience.
• Successful candidates then proceed to an interview with the hiring manager.
• Further meetings may be scheduled as needed for final candidate selection.

Additional Notes

Etihad Airways is recognized as the UAE's flagship carrier, continually evolving to enhance global connectivity and pioneer excellence through its "Journey 2030" initiative. Applicants should beware of fraudulent recruitment attempts. The company will never request personal information, banking details, or money during the hiring process. Genuine interviews are conducted in person or via video and telephone before formal offers are made.