Key Account Manager

Role Overview

We are seeking a knowledgeable Key Account Manager to join a leading OEM machinery manufacturer serving customers throughout North America. This position involves managing essential customer relationships, supporting aftermarket sales efforts, and frequent travel to client locations.

Key Responsibilities

• Cultivate and maintain long-term relationships with customers across North America.
• Travel extensively, approximately 50-60%, to visit customer sites.
• Serve as the main liaison for parts, service, and aftermarket support requirements.
• Identify and pursue opportunities related to spare parts, upgrades, and maintenance projects.
• Prepare detailed quotations for parts and service jobs.
• Collaborate closely with Engineering, Service, and Sales teams to deliver tailored customer solutions.
• Manage customer inquiries from initial contact through to completion.
• Update and maintain CRM records, sales quotations, and opportunity pipelines.
• Provide valuable customer feedback to help enhance products and service quality.

Candidate Profile

• Proven experience in roles such as Account Manager, Customer Care Representative, Aftermarket Sales, or Technical Sales.
• Background with industrial machinery, OEM equipment, food processing machinery, or industrial automation.
• Excellent communication skills and strong ability to foster customer relationships.
• Experience preparing sales quotations and managing customer requests effectively.
• Comfortable engaging in technical discussions about products with customers.
• Familiarity with CRM systems, Microsoft Dynamics preferred.
• Willing and able to travel extensively (50-60%) within North America.
• Possession of a valid driver's license.

Compensation and Benefits

• Competitive salary ranging from $90,000 to $130,000 annually.
• Performance-based bonus incentives.
• Remote working flexibility.
• Company-covered travel expenses.
• Comprehensive medical and benefits package.
• Ongoing training and professional growth opportunities.
• Opportunity to join a growing, international OEM machinery manufacturer.

Additional Information

This is a direct hire role requiring authorization to work in the United States; visa sponsorship is not provided. Candidates may hold titles such as Customer Care Representative, Account Manager, Technical Account Manager, Customer Success Manager, Aftermarket Sales Representative, and others related to technical sales and parts management.