IT Support Specialist

About the Role

As the initial contact for IT-related issues, you will support users via phone, email, and direct on-site assistance, providing knowledgeable and approachable help.

Key Responsibilities

• Handle first and second-level IT support requests.
• Engage directly with customers to resolve issues.
• Participate in personalized professional development opportunities.

What We Offer

• Supportive, family-like team environment.
• Flexible working hours to balance your schedule.
• Complimentary beverages and snacks on-site.
• Comprehensive onboarding and mentorship programs.

Qualifications

• Basic understanding of IT systems, including Windows and Microsoft Office.
• Strong enjoyment and aptitude for working with people.
• Excellent communication skills.
• Ability to quickly grasp new concepts and information.

Additional Information

This is a part-time, on-site position based in Darmstadt, Germany. Candidates passionate about IT support and customer interaction are encouraged to apply.