IT Support Engineer (M/F/D)

About IFS

IFS is a globally operating enterprise software company generating billion-dollar revenues and employing over 7000 staff worldwide. Our core AI technology supports our award-winning software offerings that help customers perform at their best during critical "Moments of Service™". We are committed to internal AI integration, fostering innovation, creativity, and productivity within our teams, while ensuring our solutions remain state-of-the-art.

We pride ourselves on flexibility, innovation, and making impactful changes globally. Our work addresses societal challenges through collaboration and trust. We value diversity and inclusion, reflecting the varied cultures of our clients, partners, and communities. By joining IFS, you enter a global, diverse workforce dedicated to sustainability and positive global impact.

Role Overview

The IT Operations team acts as the primary interface connecting IT@IFS with our worldwide users, providing local and remote support to guarantee seamless access to necessary technology for efficient work. This mid-level IT Support Engineer position suits experienced professionals delivering exceptional technical assistance to end users across multiple environments, specializing particularly in macOS and Apple's ecosystem alongside Windows platforms.

Key Responsibilities

• Offer expert technical support across Windows, macOS, and mobile platforms, emphasizing macOS deployment, configuration, patching, security, and advanced Apple hardware/software troubleshooting within an enterprise context.
• Manage escalations involving complex technical problems, employing detailed diagnostic methods and collaborating with infrastructure and application teams for swift resolution.
• Support and improve office IT infrastructure, including video conferencing, network connectivity, and shared technologies to meet hybrid work needs effectively.
• Innovate by applying AI-driven tools such as AI assistants and intelligent diagnostics to accelerate issue triage and resolution.
• Design and maintain workflow automations utilizing tools like Microsoft Power Automate, ServiceNow, or scripting languages to reduce manual workload and enhance consistency.
• Champion the adoption of AI and automation in service delivery while ensuring security and compliance adherence.
• Represent IT in multi-functional projects, contributing expertise during office expansions, infrastructure upgrades, and service transitions.
• Develop and update documentation, SOPs, and troubleshooting guides, and mentor junior team members through formal and informal knowledge sharing.
• Provide onsite support by occasionally traveling to regional offices to assist with deployments and ensure uniform service quality.

Qualifications

• Bachelor’s degree in IT, Computer Science, or relevant field (or equivalent experience).
• Preferred certifications include Apple Certified Support Professional (ACSP) and Apple Certified IT Professional (ACiT), with other relevant credentials such as Microsoft Modern Desktop and ITIL Foundation being advantageous.
• Demonstrated professional IT support experience covering remote and onsite environments.
• In-depth, proven expertise supporting macOS in enterprises, managing deployments, configurations, security hardening, and troubleshooting Apple devices/software.
• Experience managing Mac fleets via Jamf Pro, Apple Business Manager, and Apple Push Notification service; familiarity with Intune for multi-platform MDM.
• Advanced knowledge of Windows and mobile platforms (iOS, Android).
• Hands-on usage of AI-driven support applications and diagnostic tools to boost productivity and service quality.
• Competence with automation tools and scripting (e.g., Microsoft Power Automate, ServiceNow workflows, PowerShell) to optimize operational tasks.
• Understanding of ITIL service management principles and compliance frameworks.
• Experience supporting international users and collaborating across multiple time zones.
• Strong interpersonal skills, professionalism, and user-focused service approach.

Additional Information

• Work with top experts in enterprise software within an open corporate culture and pleasant work environment.
• Lean collaboration and decision-making structure promoting autonomy and creativity.
• Competitive salary with enhanced benefits including car allowance and business trip compensation.
• Company pension scheme and extensive training along with onboarding support.
• Flexible hours and options for remote work from any location.
• Wellbeing perks such as Jobrad and Wellpass.
• 30 vacation days plus extra leave for birthdays and social responsibility activities.

Application Process

If you are a results-driven IT professional passionate about innovative support solutions and business growth, we invite you to apply in English with your salary expectation and earliest start date. We ensure confidentiality and do not engage with external recruitment or advertising agencies.