IT Help Desk Tier 1 Support Engineer

About the Company

Siepe is a dynamic technology firm based in Dallas, TX, specializing in software and data solutions that simplify complexity for investment managers. Our platforms offer hedge funds and financial firms unified, real-time insights enabling faster, more confident decision-making. As a profitable private company expanding rapidly, Siepe values curiosity, initiative, and delivering impactful work in a collaborative environment.

Role Overview

We are looking for a Tier 1 IT Support Engineer who will act as the primary contact for technical assistance, providing primarily remote support with occasional on-site visits. This position requires strong technical troubleshooting skills and excellent customer interaction, supporting cloud-first financial services clients with high demand for responsiveness and professionalism. Responsibilities include supporting Siepe employees and managed service provider clients within primarily cloud-based infrastructures.

Key Responsibilities

• Provide premium support services for end-user requests across workstations, conferencing systems, and IT resources
• Collaborate with IT Infrastructure, Implementation, Relationship Management, and Service Desk teams to support clients as frontline and onsite support, as well as on implementation projects
• Install, configure, and maintain local desktop applications in Windows environments
• Support physical and virtual desktops and laptops, including multi-monitor setups
• Monitor and respond promptly to tickets within SLA guidelines
• Oversee system and infrastructure alerts, performing troubleshooting and escalating critical issues
• Conduct system health verifications and manage routine maintenance adhering to change management protocols
• Manage and update IT asset inventory
• Coordinate critical incident escalations with appropriate teams
• Propose and implement enhancements to strengthen Siepe's IT service reputation in financial services
• Support senior leadership with technical expertise during business development activities

Candidate Requirements

• 2 to 3 years' IT support experience, ideally within managed service providers
• Strong communicator with excellent interpersonal skills
• Detail-oriented with effective time management abilities
• Proficient with ticketing systems and operating in SLA-driven environments
• In-depth knowledge of Microsoft Windows OS, including Windows 10, 11, and Server versions 2019, 2022, and 2025
• Experienced with Microsoft Active Directory, including traditional and Entra ID management and group policies
• Hands-on experience with Microsoft 365 suite, including SharePoint, Exchange Online, Teams, and Endpoint/Intune
• Proficient understanding of security best practices safeguarding applications, data, and endpoints
• Experience supporting cloud platforms such as AWS and Microsoft Azure, including setup and configuration
• Familiarity with Mobile Device Management and Conditional Access platforms
• Basic networking skills, including configuring firewalls, troubleshooting connectivity, and Wi-Fi infrastructure support
• Knowledge of software deployment, scripting with PowerShell, and supporting finance and communication applications like QuickBooks, Bloomberg, and cloud VOIP
• Self-starter attitude with a passion for problem-solving and continuous learning
• Authorization to work in the United States without visa sponsorship both now and in the future

Benefits and Culture

• Competitive salary packages with annual performance bonuses
• 401(k) plan with company matching contributions
• Employee referral rewards program
• Comprehensive health, dental, vision, and life insurance options with flexible plans
• Annual learning and development investments supporting professional growth
• Exposure to innovative technologies and financial strategies in a fast-paced, collaborative environment
• Flexible time off policies promoting work-life balance
• Office perks including daily meal allowances, regular celebrations, and engaging team events fostering inclusive culture

Additional Information

We may utilize artificial intelligence in certain hiring procedures such as resume analysis. However, final recruitment decisions remain in the hands of human reviewers.

The provided salary range for this position in New York reflects estimated base compensation and does not include other incentive components. Individual compensation will consider various factors including experience and skills.