Guest Relations Supervisor

About Us

Representing the world's largest family of luxury hotels, our brand thrives on international expertise combined with local understanding. We passionately craft refined and welcoming experiences for travelers seeking deeper, culturally rich perspectives. Each property boasts a unique atmosphere, committed to delivering personalized, enriching guest interactions.

Located in Doha’s exclusive West Bay district, our luxury hotel towers over the city center, near key locations such as the Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Guests enjoy spacious rooms and suites with panoramic views, award-winning dining, cutting-edge meeting facilities, health and fitness services, and a rooftop pool to make each stay unforgettable.

Role Overview

As a Guest Relations Supervisor, you will be dedicated to offering professional and guest-centered service to ensure memorable stays. You will embody our core values reflected in the 5 winning ways: integrity, care, aspiration, inclusivity, and collaboration.

Key Responsibilities

• Prepare daily guest arrivals including room assignments, amenities provisioning, and accommodation of special requests.
• Conduct courteous daily calls to guest rooms and other guests as appropriate.
• Coordinate with the Bell desk regarding shuttle services.
• Maintain ongoing communication with guests to promptly resolve complaints or issues with professionalism and courtesy.
• Have comprehensive knowledge of hotel rate structures, packages, segmentation, and discounts for accurate handling.
• Assist occasionally at the Information counter, Foreign Exchange, and Business Center.
• Ensure timely delivery of all messages, mails, and packages to guest rooms.
• Manage guest room key card issuance and secure control to protect guest safety.
• Handle guest complaints and requests, collaborating with respective departments to ensure swift action.
• Provide warm, courteous service, responding promptly to inquiries at all times.
• Manage walk-in counter reservations and process phone reservations during the closure of the room reservations section.
• Oversee cashiering, foreign exchange transactions, night audits, and final settlements upon guest departure.
• Update guest information in the system following check-in completion.
• Escort guests to their rooms.
• Efficiently and professionally manage check-in/out for VIP guests.
• Prepare VIP arrival essentials including registration cards, room keys, and welcome drinks.

Service Philosophy

• Genuine care for people demonstrated through consistent TRUE Hospitality.
• Exhibit true attitude by caring, seeking to positively impact, and fostering genuine guest connections.
• Display true confidence with the knowledge and skills needed to assure guests of reliable support.
• Practice true listening by attentively understanding both verbal and non-verbal guest cues.
• Deliver true responsiveness by promptly meeting guest needs with empathy and professionalism.

What We Offer

We offer a competitive salary package and benefits to honor your dedication. As part of the global IHG family, you’ll experience a collaborative environment where trust, integrity, and diversity are valued. We encourage you to demonstrate your passion and personality in creating lasting guest memories.

Additional Information

If you don’t meet every single qualification but believe you are the right fit, we encourage you to apply and begin your journey with us.