General Manager

About Minor Hotels and Oaks Port Stephens Pacific Blue Resort

Minor Hotels is a leading accommodation provider in Australasia with a global presence, managing over 70 properties across the region and a portfolio of 640 hotels in more than 66 countries. Its portfolio consists of various brands including Anantara, Avani, Oaks, and NH Hotels spanning six continents. Joining Minor Hotels means becoming part of a diverse global organisation committed to fostering career growth, skill development, and a strong workplace culture focused on delivering outstanding guest experiences.

Oaks Port Stephens Pacific Blue Resort, located in Salamander Bay, NSW, Australia, seeks an experienced General Manager to oversee its operations and lead its team towards excellence.

Job Overview

The General Manager will be accountable for the overall performance of the hotel, focusing on profitability, guest satisfaction, team leadership, and stakeholder relations. This role demands hands-on leadership across all business facets, working closely with owners and corporate stakeholders to enhance the asset's value while maintaining exceptional guest services and a high-performance culture.

Key Responsibilities

• Manage all daily operations ensuring superior standards in presentation, service, and financial health.
• Formulate and execute strategic revenue plans to optimize business performance.
• Lead and mentor departmental heads including Food & Beverage, Housekeeping, and Front Office teams.
• Establish and nurture key stakeholder relationships including Body Corporate, Strata Managers, and local partners.
• Ensure compliance with workplace health and safety, licensing, and caretaking requirements.
• Identify improvement opportunities across operations and develop strategic procedures to address them.
• Drive a high-performance, motivated team culture through effective leadership.

Qualifications and Experience

• Proven leadership experience as a General Manager or equivalent senior position in hotels or serviced apartments.
• Experience working within a Body Corporate setting, including understanding owner relations, committee engagement, and governance.
• Tertiary qualification in Hospitality or Business Management.
• Strong knowledge of the hospitality industry is preferred.
• Excellent financial and commercial skills with demonstrated success in budgeting, forecasting, and revenue optimization.
• Passion for people-focused leadership, team development, and achieving operational excellence.
• Outstanding communication and stakeholder management abilities.
• Commitment to a guest-first approach with energy, professionalism, and drive to lead a flagship regional property.

Additional Information and Benefits

• Opportunities for career advancement via learning and development programs.
• Exclusive accommodation discounts: 50% off stays at Minor Hotels in Australasia and 20% off for friends and family.
• Worldwide hotel discounts across Minor Hotels’ global brands.
• Retail rewards with cashback and discounts at over 400 retailers in Australia and New Zealand.
• Discounted entertainment and local experiences.
• Access to workplace banking benefits and exclusive health insurance offers.
• Wellness support including Employee Assistance Programs (EAP) and tailored wellness initiatives.

This role is open exclusively to candidates holding working rights in Australia or New Zealand.