Front Office Executive – Billing & Customer Service

Company Overview

Landbase India Limited (CGR) operates within the hospitality sector, specifically managing Classic Golf & Country Club located in Hasanpur. This prestigious establishment provides a professional environment for individuals passionate about hospitality services.

Role Summary

The position available is for a Front Office Executive specializing in Billing and Customer Service. The selected candidate will be responsible for managing front office duties including member and guest billing, handling payments, and delivering excellent customer assistance while ensuring smooth operations in a hospitality setting.

Key Responsibilities

• Accurately handle billing for members and guests.
• Generate invoices and manage daily financial transactions.
• Process payments via cash, card, UPI, and Point-of-Sale (POS) systems.
• Respond to queries from members and guests in a professional manner.
• Verify billing details and promptly resolve any inconsistencies.
• Maintain detailed transaction logs and perform cash reconciliation at day-end.
• Liaise with the Finance department regarding billing and payment concerns.
• Adhere strictly to company policies and procedures regarding billing.
• Maintain a professional front office atmosphere while delivering excellent customer service.

Candidate Profile

• Previous experience of 2 to 3 years in front office, billing, accounts, or customer service roles.
• Background in hospitality, especially in golf clubs, hotels, or resorts, is preferred.
• Bachelor’s degree in Hospitality, B.Com, or graduation in Commerce/Finance.
• Strong communication abilities and interpersonal skills.
• Proficiency in MS Office and billing/POS software.
• Attention to detail with a high level of honesty and responsibility.
• Capability to multitask efficiently in a dynamic, fast-paced environment.
• Flexibility to work in shifts, including weekends and holidays as needed.