Front Office Administrator

About the Role

We have an opening for two Front Office Administrator positions to be located at our Masvingo and Mutare branches. This role offers an excellent chance to represent a contemporary healthcare facility by creating outstanding patient experiences and ensuring smooth daily operations at the branch.

Key Responsibilities

• Greet and assist patients, visitors, and healthcare professionals warmly and professionally.
• Register patients and accurately input their information into the system.
• Handle payments including cash, electronic transactions, and medical aid claims.
• Complete all required medical aid forms and maintain administrative documentation.
• Manage appointment scheduling and regulate patient flow efficiently.
• Respond to telephone inquiries and offer general customer assistance.
• Keep the reception area organized, professional, and inviting.
• Support the branch with additional front office and administrative tasks as needed.

Requirements

• A Bachelor’s Degree or Diploma in any discipline, or equivalent relevant experience.
• Prior experience in customer service, reception, or healthcare settings is beneficial though not necessary.
• Proficient computer skills and openness to learning healthcare software systems.
• Excellent communication abilities and strong interpersonal skills.
• A professional appearance coupled with an excellent customer service mindset.
• Well-organized, dependable, proactive, and capable of thriving in a fast-paced environment.

Additional Information

This position requires excellent interpersonal communication and the ability to maintain a warm, welcoming, and professional demeanor at all times in a patient-facing environment. Candidates who currently reside in Masvingo or Mutare are encouraged to apply for the respective branches. Immediate availability to start is preferred.

Application and Interview Details

Interested applicants should send their CV and a cover letter stating the preferred branch (Masvingo or Mutare) to the provided contact number via WhatsApp by 15 July 2026, 23:59 hrs. Applicants may apply for both branches if interested. Only shortlisted candidates will be contacted. Interviews will be conducted on 16 and 17 July 2026 between 10:00 and 17:00 hrs; candidates must be available during this time.