Front Desk Administrator

Overview

New Vasant Ashram is seeking a skilled Front Desk Administrator to join our team in Mumbai. The candidate should possess fundamental computer skills and demonstrate excellent English communication abilities, paired with a warm and effective approach towards guest interactions.

Key Responsibilities

• Welcome guests warmly upon arrival at the premises.
• Efficiently manage check-in, check-out processes, and room allocation.
• Respond promptly and courteously to phone calls, emails, and messages.
• Maintain and update records, guest details, and booking information using computerized systems.
• Provide guests with accurate information about the property, available amenities, and nearby points of interest.
• Handle guest queries, requests, and complaints professionally to ensure complete satisfaction.
• Collaborate with housekeeping and other departments to ensure seamless operation.
• Keep the front desk area tidy and well-organized.
• Adhere strictly to company policies and uphold hospitality standards consistently.

Requirements

• Basic proficiency in computers including MS Office, email handling, and reservation software is preferred.
• Fluency in spoken and written English is required; knowledge of Hindi or other regional languages is advantageous.
• Strong communication and interpersonal skills are essential.
• A friendly, courteous, and guest-focused demeanor is necessary.
• Capacity to work efficiently under pressure and manage multiple tasks simultaneously.
• Previous experience in a hospitality setting or front desk role is desirable.
• Minimum educational qualification: Graduate.