Executive, Policy Services

Role Overview

We are looking for an energetic and proactive individual to be a part of our Policy Services division, focusing on supporting the Benefits & Payments team to manage policy servicing issues and ensure timely processing of policy payouts.

Key Responsibilities

• Continuously evaluate operational processes in life insurance to identify areas for increased effectiveness and efficiency.
• Serve as the primary communication bridge between business units and technical analysts, ensuring clear understanding and accurate translation of business needs into functional requirements utilizing cross-team resources.
• Collaborate closely with the Information Systems Department to find solutions for identified issues.
• Review and assess business needs related to system upgrades and enhancements.
• Conduct user acceptance testing on system improvements or fixes and ensure thorough resolution of any issues.
• Handle customer service requests to strengthen business process foundations.
• Update standard operating procedure manuals promptly following revisions or changes.
• Assist with audit-related requests, manage appeals, and support service recovery activities.
• Oversee and manage the team's email communications.
• Perform additional duties as assigned.

Qualifications and Skills

• Holder of a Diploma or Degree from a recognized institute or university.
• Possession of relevant insurance certifications is advantageous.
• At least five years of professional experience, with a minimum of three years in life insurance operations.
• Proficient in Microsoft Office suite applications.
• Adaptable to rapidly evolving and dynamic work settings.
• Strong customer service orientation.
• Excellent verbal and written communication capabilities.
• Detail-oriented with a proactive approach.
• A collaborative team player.

Work Environment and Benefits

• Opportunity to pursue personal career growth and learning.
• Supportive and flexible workplace promoting well-being and inclusivity.
• Engage in shaping the future as part of an international team.

Additional Information

Manulife Financial Corporation is an equal opportunity employer committed to diversity and inclusion. We strive to ensure fair hiring practices and accommodations for applicants with special needs throughout the recruitment process. Our global presence encourages diverse perspectives to better serve our customers.

Working Arrangement

This position requires onsite work in Singapore with a hybrid working arrangement.