Executive Housekeeper

About the Role

The Executive Housekeeper leads and manages the entire Housekeeping Department to uphold exceptional standards of cleanliness, hygiene, and maintenance across the hotel premises, including guest rooms, public areas, food and beverage outlets, banquet facilities, and back-of-house areas in Al Khobar, Saudi Arabia.

Key Responsibilities

• Direct and guide the Housekeeping Department by setting and implementing goals aligned with the hotel's business objectives.
• Oversee housekeeping operations like cleaning and maintenance, ensuring adherence to policies, procedures, and high guest satisfaction.
• Conduct thorough inspections of all areas and take corrective action to fulfill Kempinski cleanliness, maintenance, and supply standards.
• Create, apply, and regularly update departmental policies, procedures, practices, and standards.
• Recruit, train, develop, schedule, and evaluate the performance of both direct and indirect team members to facilitate efficient housekeeping operations.
• Manage linen stocks and guest supply inventories, placing orders to meet quality and operational needs.
• Collaborate with other hotel departments such as Front Desk, Engineering, Sales & Marketing, and Food & Beverage to ensure timely and effective maintenance and cleaning of guest rooms and public spaces.
• Engage in refurbishing and renovation projects from planning through execution, including handling snag lists.
• Prepare annual budgets and manpower plans, managing the housekeeping department within financial guidelines.
• Oversee and review contracts for services including plant rentals, window cleaning, night cleaning, marble maintenance, pest control, room cleaning, and floral decoration, ensuring all contractual obligations are met.
• Lead the organization of hotel decorations for special events and festive occasions.
• Manage the operations and performance of the flower and valet shops to achieve quality and business goals.
• Stay updated on the latest cleaning equipment and products, assess quality, and monitor local competition and industry trends.
• Perform administrative tasks such as leading meetings, preparing reports, and other duties related to the role.
• Be open to additional responsibilities as required by hotel needs.