EMEA Omni Brand Operations Coordinator

About SKIMS and Role Overview

SKIMS is a forward-thinking brand revolutionizing lingerie, loungewear, shapewear, and wardrobe essentials by combining innovation, comfort, and elevated design for everyone. Positioned at the intersection of culture, commerce, and innovation, SKIMS builds teams grounded in creativity, collaboration, and operational excellence, within an inclusive and high-performance environment. As the brand expands its retail presence across the EMEA region via owned stores, concessions, and franchises, it is dedicated to maintaining superior operational standards and outstanding service throughout all channels.

We are seeking a proactive, meticulous, and resourceful EMEA Omni Brand Operations Coordinator to reinforce our growing EMEA Operations team based in London.

Primary Responsibilities

• Oversee and execute franchise, retail, and concession orders throughout EMEA markets, ensuring precise and timely processing.
• Serve as the principal operational liaison for franchise partners, retail locations, and concession teams, delivering ongoing support and resolving issues effectively.
• Track order progress from initial placement to delivery and receipt at stores.
• Collaborate closely with third-party logistics providers in Europe and the UK, along with Logistics and Retail teams, to guarantee smooth product flow and punctual deliveries.
• Support operational aspects of new store launches and seasonal product releases.
• Prepare and manage all shipping documentation and export paperwork for international shipments from EU Distribution Centers and Cross-dock Facilities as necessary.
• Work alongside Sales, Finance, and Accounts Receivable teams to address payment inconsistencies, compliance fees, and related financial matters.
• Handle product returns, claims, stock differences, and credit requests following established company policies.
• Maintain accurate and up-to-date data for customers, stores, and franchise accounts across systems.
• Contribute to reporting and analytics related to order management, fulfillment metrics, inventory movements, and key operational performance indicators.
• Partner with internal stakeholders to identify operational improvements and drive efficiencies.
• Keep Standard Operating Procedures, process documents, and operational guidelines current and precise.
• Assist with testing, deploying, and continuously enhancing operational tools and systems.

Required Skills and Expertise

• At least 4 years' experience in operations, customer service, or order management, ideally within fashion, retail, or consumer goods sectors.
• Experience supporting franchise partners, retail outlets, concessions, or multi-channel distribution networks across the EMEA region.
• Comprehensive understanding of outbound operations, order fulfillment, and customer service workflows.
• Familiarity with Electronic Data Interchange (EDI) platforms and EDI transactions is highly preferred.
• Proficiency in ERP systems such as SAP, Microsoft Dynamics, NetSuite, or equivalents.
• Advanced Excel capabilities for data analysis and operational reporting.
• Strong grasp of logistics, inventory flow, and retail fulfillment processes.
• Exceptional attention to detail to ensure data accuracy.
• Excellent organizational skills and ability to prioritize multiple tasks in a fast-moving environment.
• Effective written and verbal communication skills for collaboration with internal teams and external customers.
• Proactive, solution-oriented attitude focused on continuous process improvement.
• Ability to work independently while collaborating effectively within a team.

Benefits, Culture, and Perks

• Private Medical Insurance (PMI)
• Group Life Assurance
• Income Protection
• Critical Illness Coverage
• Pension Scheme
• Access to Modern Health resources
• ClassPass membership