E-commerce Operations Manager

Overview

We are seeking a proactive and results-driven E-commerce Operations Manager based in Mumbai to oversee and enhance our presence across major online marketplaces and quick-commerce platforms. The role requires hands-on management of daily marketplace activities, catalog upkeep, inventory control, order processing, pricing strategies, and cross-departmental coordination to ensure optimal product availability, visibility, and sales performance.

Key Responsibilities

• Oversee daily operations on platforms like Amazon, Flipkart, Myntra, Ajio, FirstCry, Meesho, Blinkit, Zepto, and Swiggy Instamart.
• Maintain ongoing communication with marketplace and quick-commerce category managers.
• Ensure continuous availability and accurate listing of products on all platforms.
• Handle monitoring and resolution of orders, cancellations, returns, RTOs, inventory, and fulfillment challenges.
• Create and update product listings, including titles, descriptions, images, specifications, keywords, and pricing, ensuring market compliance and accuracy.
• Collaborate with creative and content teams for enhanced product media and content enhancements.
• Detect and fix listing suppressions, catalog errors, and content-related problems.
• Track inventory levels across warehouses and marketplaces, coordinating with procurement and supply-chain teams for timely restocking.
• Manage fulfillment service level agreements and ensure prompt dispatches.
• Analyze sales data across platforms, SKUs, and categories to identify growth opportunities and optimize conversion and rankings.
• Develop and execute promotional campaigns, discounts, and deals aligned with channel strategies and margin goals.
• Manage quick-commerce operational workflows involving dark stores and warehouse teams to optimize fill rates and assortment.
• Prepare detailed performance reports highlighting metrics such as GMV, order volume, ASP, conversion rates, ROAS, return rates, inventory status, and profitability at SKU level.
• Provide actionable insights and strategic recommendations to senior management based on data analysis.

Required Qualifications & Skills

• 3 to 6 years of relevant experience managing e-commerce marketplaces.
• Practical knowledge of platforms including Amazon, Flipkart, Myntra, Ajio, FirstCry, Meesho, and quick-commerce platforms like Blinkit, Zepto, and Swiggy Instamart.
• Expertise in marketplace seller/vendor portals, catalog management, inventory control, pricing mechanisms, and order fulfillment.
• Advanced proficiency in Excel or Google Sheets encompassing Pivot Tables, VLOOKUP/XLOOKUP, and data analytical techniques.
• Strong problem-solving, communication, and organizational skills with excellent attention to detail.
• Ability to operate independently with a strong sense of ownership over marketplace results.

Preferred Experience

• Experience in industries such as toys, consumer goods, FMCG, lifestyle products, gifting, accessories, or D2C brands is favored.
• Familiarity managing extensive SKU portfolios across multiple online shopping platforms is an advantage.

Additional Information

The ideal candidate should be highly engaged in daily platform monitoring, troubleshooting, coordinating cross-functional teams, fixing catalog issues, monitoring inventory, and proactively driving sales and operational improvements. Strong commercial acumen and a keen focus on profitability and efficiency are vital.

Key Performance Indicators

• Increase in sales on marketplaces and quick-commerce platforms.
• Higher SKU availability and fulfillment rates.
• Reduction in stock shortages, order cancellations, and operational bottlenecks.
• Enhanced catalog quality ensuring listing health.
• Better inventory management and product rotation.
• Improved platform rankings and sales conversion.
• Successful execution of promotional campaigns and marketing activities.
• Overall enhanced channel profitability.

Compensation and Location

Salary is competitive and aligned with experience and qualifications. The role is based in Mumbai and requires working from the office.