Deal Desk Manager

About Twilio

Twilio is pioneering the future of communication by providing innovative solutions to countless enterprises and empowering millions of developers globally. Operating with a remote-first mindset, Twilio fosters a diverse and inclusive culture that connects people worldwide to make meaningful impact every day.

Role Summary

The Deal Desk Manager will play a critical role within the North American Go-to-Market team by delivering expert financial analysis and governance to structure complex commercial agreements. This position is suited for someone who thrives on cross-functional collaboration and is passionate about building financial models that balance customer satisfaction and corporate margin objectives.

Key Responsibilities

• Evaluate deal economics involving pricing, discount strategies, contract durations, volume commitments, and their effects on gross margin.
• Collaborate closely with Sales to craft commercially viable deals by weighing trade-offs among price, volume, and associated risks, ensuring alignment with corporate financial policies.
• Develop, maintain, and scrutinize financial models and scenarios to support approval of non-standard deal requests by senior leadership.
• Manage the complete Deal Desk workflow in Salesforce/CPQ from quoting and pricing approvals through order form creation, DocuSign execution, and deal closure, ensuring data accuracy and regulatory compliance.
• Build strong partnerships with Legal, Billing Operations, Corporate Finance, and Sales to increase deal processing efficiency, especially during peak business periods.
• Serve as a financial and policy advisor for Sales and GTM teams, promoting adherence to contracting guidelines, approval frameworks, and discount policies.
• Work with Sales and Legal teams to review and negotiate non-standard contract terms within Order Forms, maintaining compliance with risk and revenue recognition standards.
• Identify recurring deal trends, exceptions in approvals, and operational challenges to proactively recommend improvements in Deal Desk processes and tools.

Qualifications

• Bachelor’s or Associate’s degree plus five or more years in Corporate Finance, FP&A, Commercial Finance, or analytical Deal Desk roles; or seven years of relevant experience without degree.
• Strong analytical and financial acumen with a clear understanding of financial concepts and ability to communicate trade-offs effectively.
• Advanced proficiency in Excel or Google Sheets, with demonstrable skills in financial modeling and scenario analysis.
• Excellent organizational skills with the ability to manage multiple fast-paced requests under tight deadlines.
• Self-motivated, proactive, and demonstrating high integrity aligned with company values.
• Familiarity with sales and document management platforms such as Salesforce, Tableau, CLM, and JIRA is a plus.

Additional Information

This is a fully remote role based in Singapore with an expected travel frequency of about 5%. Twilio promotes equitable hiring practices and values diversity. Applicants are cautioned to beware of recruitment scams impersonating the company. The recruitment process involves official communication and formal interviews. Benefits include competitive compensation, generous time-off, parental and wellness leave, healthcare, retirement plans and more, varying by location.

Equal Employment Opportunity

Twilio is committed to equal opportunity, not discriminating on legally protected characteristics and considering qualified individuals with criminal histories in line with applicable laws.