Customer Support Enthusiast (w/m/d)

Position Overview

Join Fabasoft Deutschland GmbH as a Customer Support Enthusiast, serving as a vital link in providing 2nd and 3rd level assistance for Fabasoft software deployed within the German federal administration. This role demands deep technical knowledge and a customer-oriented mindset to support and optimize complex, evolving IT environments.

Candidate Profile

• Completed technical vocational training and initial experience in second or third-level technical support, or a related role.
• Proficiency working confidently with multiple client and server operating systems, including Windows and Linux.
• Good understanding and hands-on experience with various relational database systems alongside web and cloud-native technologies.
• A positive attitude towards embracing new and unfamiliar technologies as opportunities for expanding technical expertise.
• Strong problem-solving skills coupled with creative analytical abilities and fluent German language proficiency at a C1 level.
• High degree of self-motivation, precision, perseverance, and assertiveness.

Main Responsibilities

• Be the central technical contact for the German federal administration, managing 2nd and 3rd level support tasks for Fabasoft software across diverse and challenging system landscapes.
• Possess thorough knowledge of customer requirements both technically and from a business perspective, becoming a key resource within your team on complex issues.
• Collaborate with customers and project teams to develop technical solutions, oversee their implementation, and contribute to enhancing organizational processes.

About Fabasoft

Fabasoft is an Austrian IT leader specializing in electronic file management across the DACH region, focusing on digital business process transformation and development of customer-specific software integrated with cutting-edge AI technologies. Our mission is to advance both private and public sectors throughout Europe into a leading digital future.

The Fabasoft culture prioritizes responsible, reliable, and human-centered digitalization by combining advanced technology with human insight, fostering trust and intelligent interconnected ecosystems known as Fabasphere.

Company Culture and Benefits

• Regular communal breakfasts and free refreshments to boost team motivation.
• Modern, bright office spaces equipped with state-of-the-art technology.
• An open, friendly work environment with a casual 'Du' culture.
• Significant support for sustainable commuting including subsidies for climate-friendly tickets and a complimentary eShuttle service.
• Strong focus on continuous learning through workshops, industry events, and the Fabasoft Academy; support for academic theses as well.
• Opportunities for personal growth alongside robust team support, enabling employees to contribute ideas and improve customer data and process management.

Additional Details

Applicants must have a valid EU work permit. Fluent German (C1) is mandatory. The role is full-time and office-based in Erfurt, Thuringia, Germany.